Management of one stop service registration center of the Don Mueang District Office

Abstract

The study on “One-Stop Service Management of Don Mueang District Office” aimed to study the management of the service center, the problems and obstacles in the management of the service center, and the guidelines for resolving barriers in the management of the service center. The data collection method used a qualitative study method. Data were collected by interviewing 16 executives and staff members who provided services in the management of the service center. The study results found that the service center could provide good services. Although there were some problems with slow operations due to the number of service users, the services were comprehensive because the number of service staff was sufficient to provide services. However, the convenience of the building was relatively narrow, causing a high density of people using the services, resulting in considerable delays. Problems and obstacles in the management of the center were found to be problems in communication, which was an online system. If there were a problem, the system would only be fixed at the central office, causing many delays and insufficient time to provide services to the public. There were adequate signs for the service center regarding tools, equipment, and locations. The district office should create more signs for the work. The guidelines for resolving obstacles in the management of the service center were to develop the service center system to be modern, focusing on using a digital system, which is a fast system. Human resource management must have a public spirit in providing services with a smile, cheerfulness, and politeness to the public, giving advice and emphasizing proactive service, and adjusting work attitudes for the benefit of the public; online communication systems must be more efficient.