Factors Affecting Work Efficiency of Industrial Employees In Southern Thailand

Abstract

This research aimed to 1) study personal factors affecting employees’ work performance and 2) the relationship between expectations and employees’ work performance. This research was quantitative, with a sample of 120 employees in the South’s chemical and chemical product industry.

          The research results found that

          1) Objective 1: Personal factors such as age, gender, education level, job position, and length of employment all have a significant impact on work performance. Older employees tend to have higher endurance, expertise, and accuracy in their work. In contrast, employees with lower education and experience, such as operational staff who mostly have less than a bachelor’s degree and less than 1 year of employment, often face challenges in dealing with a large workload and highly competitive time constraints. In addition, job position and economic status also play an essential role in job satisfaction. Employees in higher positions tend to have better satisfaction and work performance. These factors reflect the importance of paying attention to differences in personal factors within the organization.

2) Objective 2: Expectation factors: It was found that expectations for appropriate compensation, career growth opportunities, and a good working environment affect employees’ overall satisfaction and work performance. It was found that the elements that affect work performance include relationships with coworkers, which have a high relationship with work performance. Cooperation and support from coworkers help create a good working environment and increase work performance. On the other hand, a conflict between coworkers may cause employees to feel bored and discouraged and reduce work performance. Other factors, such as salary and benefits, job security, and work environment, were found to have a moderate to low relationship but still affected work satisfaction.