The Relation between Confidence and Value in Justice Services of Thailand’s Population.
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Abstract
This study was “The relation between confidence and value in justice services of Thailand's population”. The objectives of the study were: 1) to determine the level of public confidence in getting services from justice services, 2) to determine the level of the value of Thailand’s population in getting services from the justice system, 3) to study the relationship between confidence and the value of Thailand’s population in receiving services from the justice system, and 4) to prepare suggestions and guidelines for improvement develop justice system. This study used quantitative approach and used secondary data analysis from “Project for monitoring the performance evaluation, integrated budget legal reform and justice process development, fiscal year 2018” of the Thai’s office of Justice Affairs (OJA). There is a sample group of people who receive services from the justice system and the total of 2,880 people. The statistics used in data analysis were percentage, mean, standard deviation and multiple regression analysis.
The study found that confidence factors Integrity, Reliability, Openness, Concern/Attentiveness and Control mutuality affecting the value of entering the service from the process of public resolution these factors have a positive effect on the cost of services for the public justice system. Therefore, it should focus on the efficiency development of the staff in various justice agencies such as competence, integrity and reliability. In terms of openness, concern/attentiveness and the use of the control mutuality of the officials in the justice system to be more efficient in performing various tasks that will increase the confidence and value of the justice system.
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Published Manuscripts are the copyright of the Journal of the Justice System. However; the opinions that appeared in the content are the sole responsibility of the author.
References
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