The Relation between Confidence and Value in Justice Services of Thailand’s Population.

Main Article Content

Thanisorn Punkrus
Kasemsarn Chotchakornpant

Abstract

This study was “The relation between confidence and value in justice services of Thailand's population”. The objectives of the study were: 1) to determine the level of public confidence in getting services from justice services, 2) to determine the level of the value of Thailand’s population in getting services from the justice system, 3) to study the relationship between confidence and the value of Thailand’s population in receiving services from the justice system, and 4) to prepare suggestions and guidelines for improvement develop justice system. This study used quantitative approach and used secondary data analysis from “Project for monitoring the performance evaluation, integrated budget legal reform and justice process development, fiscal year 2018” of the Thai’s office of Justice Affairs (OJA). There is a sample group of people who receive services from the justice system and the total of 2,880 people. The statistics used in data analysis were percentage, mean, standard deviation and multiple regression analysis.


The study found that confidence factors Integrity, Reliability, Openness, Concern/Attentiveness and Control mutuality affecting the value of entering the service from the process of public resolution these factors have a positive effect on the cost of services for the public justice system. Therefore, it should focus on the efficiency development of the staff in various justice agencies such as competence, integrity and reliability. In terms of openness, concern/attentiveness and the use of the control mutuality of the officials in the justice system to be more efficient in performing various tasks that will increase the confidence and value of the justice system.

Downloads

Download data is not yet available.

Article Details

How to Cite
Punkrus ฐ., & Chotchakornpant เ. (2020). The Relation between Confidence and Value in Justice Services of Thailand’s Population. Journal of Thai Justice System, 12(3), 59–75. Retrieved from https://so04.tci-thaijo.org/index.php/JTJS/article/view/207775
Section
Research Articles

References

กรุงเทพโพลล์. (2560). ความเขื่อมั่นของประชาชนต่อกระบวนการยุติธรรม. ค้นจาก http://bangkokpoll.bu.ac.th/poll/result/poll826.php?polllD=713&Topic

กิตติพงษ์ กิตยารักษ์. (2549). ยุทธศาสตร์การปฏิรูปกระบวนการยุติธรรมทางอาญาไทย. กรุงเทพฯ: สำนักงานกองทุนสนับสนุนการวิจัย (สกว.).

จุฑารัตน์ เอื้ออำนวย. (2556). ระบบยุติธรรมและยุติธรรมทางเลือก : แนวการวิเคราะห์เชิงสังคมศาสตร์. สำนักพิมพ์แห่งจุฬาลงกรณ์มหาวิทยาลัย.

สถาบันเพื่อการยุติธรรมแห่งประเทศไทย. (2558). กระบวนการยุติธรรมไทย "รู้อดีต เข้าใจปัจจุบัน เชื่อมั่นอนาคต". กรุงเทพมหานคร.

สำนักงานกิจการยุติธรรม. (2552). กระบวนการยุติธรรมทางอาญาไทย. กรุงเทพฯ: สำนักงานกิจการยุติธรรม.

อุดม รัฐอมฤต. (2560). ความผิดพลาดในกระบวนการยุติธรรมไทย. ค้นจาก http://www.bangkokbiznews.com/blog/detail/640228

Harris, L. C., & Goode, M. M. (2004). The four levels of loyalty and the pivotal role of trust: a study of online service dynamics. Journal of retailing, 80(2), 139-158.

Hobman, E. V., Bordia, P., & Gallois, C. (2004). Perceived dissimilarity and work group involvement : The moderating effects of group openness to diversity. Group & Organization Management, 29(5), 560-587.

Hsu, C.-L., & Lin, J. C.-C. (2016). Effect of perceived value and social influences on mobile app stickiness and in-app purchase intention. Technological Forecasting and Social Change, 108, 42-53.

McDougall, G. H., & Levesque, T. (2000). Customer satisfaction with services : putting perceived value into the equation. Journal of services marketing, 14(5), 392-410.

Paine K. D. (2003). Guidelines for measuring trust in organizations. The institute for public relations, 9-10.

Patterson, P. G., & Spreng, R. A. (1997). Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business-to-business, services context: an empirical examination. International Journal of service Industry management, 8(5), 414-434.

Sirdeshmukh, D., Singh, J., & Sabol, B. (2002). Consumer trust, value, and loyalty in relational exchanges. Journal of marketing, 66(1), 15-37.

Smith, A. K., Bolton, R. N., & Wagner, J. (1999). A model of customer satisfaction with service encounters involving failure and recovery. Journal of marketing research, 36(3), 356-372.

Sombultawee, K., Sripaingam, K., & Sangtin, L. (2018). Quality factor affecting purchasing decision to buy Japanese car. WMS Journal of Management, 7(1), 1-8.

Sweeney, J. C., & Soutar, G. N. (2001). Consumer perceived value: The development of a multiple item scale. Journal of retailing, 77(2), 203-220.

Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence. The Journal of marketing, 52(3), 2-22.