การศึกษาหาแนวทางการพัฒนาประสิทธิภาพในการนำเทคโนโลยีกล้องโทรทัศน์วงจรปิด (CCTV) มาใช้ในการสนับสนุนการบริหารงานของสถานีตำรวจ : ศึกษากรณีกองบัญชาการตำรวจนครบาล

Abstract

This research was merging betwen the quantitative and qualitative research, and was aims to study about 1) ways and organization of CCTV installation by the Metropolitan Police Station, including resolving  on any problems towards CCTV using for preventing and suppression of crimes This is a comparative study to the operative results of CCTV installed in rsponsible area of Metropolitan Police Station. Results from the comparative study will be convenient for Miracle Eyes project operation. The sample of the quantitative research was from 316 police officers stationing in crime control department of 15 Metropolitan Police Stations (from total of 88 Metropolitan Police Stations), while the sample of the qualitative research was from 15 Metropolitan Police Stations (from total of 88 Metropolitan Police Stations), peopples who participated in the operating project of CCTV innovation installation using for preventing and suppression of crimes in the area of Bangkok metropolitan (Miracle Eyes Project), simultaneously with focus group. Frequency distributions, percentage, and content analysis was the statistical methods of this research

This results of this research were finding that: 1) in case of ways organization of CCTV installation by the Metropolitan Police Station, including resolving on any problems towards CCTV using for preventing and suppression of crimes, the installation of CCTV for inside and outside area of the police station such as: accused control room; police notification room; police investigated room; car park; doors; and seize vehicle gather area. CCTV installed in public and responsible area of each police station that called Safety Zone was at commerce areas; tourism location; intersections; junction; or some area with plenty of crime. Preventing and suppression of crimes was usefulness of CCTV, because of descriptions and marks of criminal or vehicle picture; flee way of criminal will occurred in displayu. Moreoever, the usefulness of CCTV also will be in traffic problems resolving. About problems and obstacles of CCTV using was: inadequate of standard; un-sharpness of picture on display; not continue for maintenance; lack of budget for maintenance and operation; lack of related knowledge and experience for some responsible man; difficulty and waste time for data request from private organization, including has no connection center among the CCTV system of private and government sector. About intervention, available in budget for supporting to CCTV installation should occur, particularly in continuing budget of maintenance and operation. Investing of higher standard of the CCTV that brings about to be long period of using. Available in wireless CCTV system should occur for comfortable in case of transferring to appropriate area. 2.) in case of the ways of suitability about merging and co-development among CCTV technology using in each Metropolitan Police Station and Miracle Eyes Project presented by Metropolitan Police Bureau, for the most profit and effectiveness of preventing and suppression of crimes, planning and objectives prescribe; locate selection criteria for CCTV installation; type and qualification of the CCTV; and setting of control center for the CCTV should  occur. About staff officer, knowledge; skill; and experience towards CCTV technology should be supposed to. Adequate of budget for system installation; data control and management center setting; maintenance should occur. Supporting to the officer to cooperate between preventing and suppression approach with CCTV technology such as: to use of warning sign identified that CCTV installation in some area; the officer is always patrol in rishky area; warning about careful of crime to resident around risky area; and induces to the resident for CCTV installation. 3.) In case of advantage and disadvantage, problems towards the operating project of CCTV innovation installation using for preventing and suppression of crimes in the area of Bangkok metropolitan (Miracle Eyes Project) the results were as followed 3.1 advantage of Safety Zone project was rising of safety investigation planning in community; conscious making about area organize collaboration and investigating responsibility in residents; safety making for residents and tourism; control and limited to crime problems. the control was in type of physical area control by using of technology as CCTV to become instrument of preventing of crimes. About the budget for operation and maintenance was having good support from private sector. About the disadvantage, lack of human officer; high capital for operation; and lack of continuing budget support from government was cause to lack of maintenance to the CCTV, and becomes to be a main factor for un-imediately suppression of crime. Insignificantly, budget support from private sector in the period of recessive economy was decline. Cooperation between the police stations and other organization, particularly to private sector and communities was decline. It was affected to wasted of time for making more understand to the private and communities , and also affected to the operation planing, Thus, blind spot and risky area was rissing from lacking of budget support and lack of human officers. 3.2) In case of advantage and disadvantage of Miracle Eye Project, the advantage was complete and systematic operation; clearly in control and command system; assist and support for preventing and suppression of crimes, arrest of criminal, and early suppression of crimes. Thus, the project also made increasing support about CCTV installation from private sector. Feel relieve from residents to the police in responsible area as rapidly in preventing and suppression of crime operation was result to good image and more trustworthy of the project. About the disadvantage, the project used of large amount of human officer, while many of the police stations was lacking of human officer, and result to preparedness for preventing and suppression of crime. Because of high price for CCTV installation and services, residents in responsible area have more expectation in police responsibility. If the police was arrival to criinal scene with too late will make of dissatisfaction in the residents, following to bad result of image and trustworthy of the project. The police officers have unclearly known aobut contents and budgets of the project. Thus, they cannot clearly answer to the resident. And continuing to restrain of CCTV installation, because of the price of CCTV installation and services was too high.