The Knowledge Management and Employee Engagement On The Organization Learning of the Organization's Performance in Innovation The Empirical Study of Hotel business in Thailand
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Published:
Sep 30, 2018
Keywords:
Knowledge Management Employee Engagement Organization Learning Innovation Performance
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Abstract
The primary objective of this research is to test the relationship between knowledge management and employee engagements on learning organization and innovation performance. The goal of this study is to obtain empirical data and to study the effects of factors. The researcher focused on the organizational hotel businesses, a sector of the service economy. A questionnaire was sent to the managers of the 328 responses hotel businesses in Thailand. The Structural Equation Model (SEM) was used to determine causal relationships between the independent and dependent variables. Based on statistical analysis, the derived indices were confirmatory of relationships between the measurement model and the structural model. According to the findings, the study result indicated that the model fitted the empirical data (c2/df = 1.98, GFI = 1.98, AGFI = 0.95, NFI = 0.93, IFI = 0.94, CFI = 0.94, RMR = 0.045, RMSEA = 0.04). It also revealed the knowledge management and employee engagements have direct effect on the learning organization. They also have statistically significant direct and indirect effect on the Innovation performance.
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Aujirapongpan, S., Narangajavana, Y., & Hareebin, Y. (2018). The Knowledge Management and Employee Engagement On The Organization Learning of the Organization’s Performance in Innovation The Empirical Study of Hotel business in Thailand. NIDA Development Journal, 58(3), 129–153. Retrieved from https://so04.tci-thaijo.org/index.php/NDJ/article/view/163125
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References
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Bennett, J. K., & O'Brien, M. J. (1994). The building blocks of the learning organization. Training, 31(6): 41: 49.
Berger, J. (1997). Applying Performance Tests in Hotel Management Agreements. Cornell Hotel & Restaurant Administration Quarterly, 38(2): 25: 31.
Bloom, B. (1976). Human Characteristics and School Learning. New York: McGraw-Hill Book Company
Buchanan, B. (1974). Building organization commitment: The socialization of manager in Work organization. Administrative Science Quarterly. 19(40): 533: 546
Burke. (2004). Employee Engagement. Retrieved November 16, 2014, from http:// www.burke.com/EOS/prac_EmployeeEngagement.htm
Cronbach, L.L. (1990). Essentials of psychological testing. Portland: Harper Collins Publishers, Inc.
Drucker, P. F. (2002) . “The Discipline of Innovation”. Harvard Business Review. (Augest): 95: 103.
DTI. (2004). Succeeding Through Innovation, Creating Competitive Advantage Through Innovation: A Guide for Small and Medium Sized Businesses. London: Department of Trade and Industry.
Ellett, A. J. (2009). Intentions to remain employed in child welfare: The role of human caring,
self-efficacy beliefs, and professional organizational culture. Children and Youth Services Review. 31(2): 78: 88.
Enz, C. A., Canina, L., & Walsh, K. (2001). Hotel-Industry Averages: An Inaccurate Tool for Measuring Performance. Cornell Hotel & Restaurant Administration Quarterly. 42(6): 22: 32.
Francis, D. & Bessant, J. (2005). Targeting innovation and implications for capability Development. Technovation, 25(3): 171: 183.
Gavin, D. A. (1993). Building a Learning Organization. Harvard Business Review. 15(July-August): 78: 91
Gephart, M. A., & Marsick, V.J. (1996). Learning Organization. Come Alive Training & Development. 50(12): 35: 45.
George, J.M., & Jones, G.R. (1999). Organizational behavior. New York: Addison-Wesley.
Gray, W. S. & Liguori, S. C. (2003). Hotel and motel management and operations. Pearson
Education-indochina Ltd.
Greenberg, J. & Baron, R.B. (2000). Behavior in organizations. (7th ed.). Englewood Cliffs, NJ: Prentice-Hall Inc.
Guan, N. M. (2003). Innovative capability and export performance of Chinese firms. Technovation. 23(9):715: 737.
Haggie, K. and Kingston, J. (2003) Choosing Your Knowledge Management Strategy. Journal of Knowledge Management Practice. 3(4): 1: 23.
Hay Group. (2005). The Innovative Organization: Lessons Learned from Most Admired Companies. Hay Insight Selections. Retrieved November 22, 2014, from http://www.haygroup.com/downloads/es/Hay_Insight_Selections_April_2005.pdf.
Herkema, S. (2003). A Complex Adaptive Perspective on Learning within Innovation Projects. The Learning Organization. 10(6): 340:346.
Hewitt Associate. (2004). Employee engagement. Retrieved November 16, 2014, from http// http://was4.hewitt.com/hewitt/workdwide/latinamarica/services/talent/sub_talent/ee_engagement.htm.
Higgins, James M. (1995). Innovate or Evaporate: Test & Improve Your Organization’s IQ – Its Innovation Quotient. New York: New Management Publishing Company.
Hoe S. L. (2007). Shared vision: a development tool for organizational learning. Development And Learning In Organizations. 21(4): 12: 13
Huber, G. P. (1991). Organizational Learning: The Contributing Processes and the Literatures. Organization Science. 2(1): 88: 115
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Jones, A., Hendry C. (1994), The Learning Organization: Adult Learning and Organizational Transformation. British Journal of Management. 5(2), 153-162.
Kaiser, S. M. (2000). Mapping the Learning Organization: Exploring a Model of Organizational Learning. Ph.D. Dissertation, Louisiana State University, U.S.A
Kim, G. W. & Leong, K. J. (2005). Effect of service orientation on job satisfaction, organizational commitment, and intention of leaving in a casual dining chain restaurant. International Journal of Hospitality Management. 24(2): 171: 193.
Lee, C. & Way, K. (2010). Individual employment characteristics of hotel employees that play a role in employee satisfaction and work retention. International Journal of Hospitality Management, 29(2): 344: 353.
Malley, J. M., & Chamot, A. U. (1990). Learning strategies in second language acquisition. Cambridge: Cambridge University Press.
Marquardt, M.J. (2002). Building the learning organization : A systems approach to quantum improvement and global success. New York: Mc Graw-Hill.
Manual, O. (2005). Guidelines for collecting and interpreting innovation data. (3rd ed.).London: OECD-Eurostat.
North, D., & Smallbone, D. (2000). The innovativeness and growth of rural SMEs during the 1990s. Regional Studies. 34(2): 145: 157.
Parker, John E. S. (1978). The Economics of Innovation: The National and Multinational Enterprise in Technological Change. New York: Longman.
Pedler, M., Burgoyne, J. & Boydell, T. (1988). The Learning Company: A strategy for Sustainable Development. London: McGraw - Hill.
Porter L., et. al., (1974). Organizational commitment, job satisfaction, and turnover among psychiatric technicians. Journal of Applied Psychology 59, 5(Oct), 603-609
Porter, M.E. (1991). Towards a Dynamic Theory of Strategy, Strategic Management Journal. 12 (Winter Special Issue): 95: 117
Rogers, E.M. (1995). Diffusion of Innovation. 4th ed. New York: The Free Press.
Rothwell, William J. (1996). Beyond Training and Development: State of Art Strategies For Enhancing Human Performance. New York: American Management association.
Schilling , M.A. (2008). Strategic Management of Technological Innovation. 2nd ed. New York: McGraw-Hill Education.
Senge, Peter. M. (1990). The fifth discipline. New York: Double Day.
Sherwood, D. (2001). Smart Things To Know About Innovation & Creativity. Oxford: Capstone Publishing Limited.
Smits, R. (2002). Innovation studies in the 21 th century: Questions from a user’s Perspective. Technological Forecasting & Social Change. 69(2): 861: 883.
Steers, R.M. (1977). Antecedents and Outcomes of Organizational Commitment. Administrative Science Quarterly. 22(March): 46: 56.
Steers, R.M. & Porter, L.W. (1983). Motivation and Work Behavior. New York : McGraw – Hill.
The Gallup Organization. (2003). Understanding employee engagement. Retrieved. January 15, 2014, from http://www.frequentlyasked.info/articles/?q=node/88.
Tidd, Joe et al., (2001). Managing Innovation. NJ: John Wiley & Sons Inc.
Ulrich, D. (1993). Profiling Organizational Competitiveness: Cultivating Capabilities. Human Recourse Planning. 16(3): 1: 17
Utterback, J.M. (2004). The dynamics of Innovation. Edu cause Review. 39(1): 42-53.
Wang, C. L., & Ahmed, P. K. (2004). The development and validation of the organizational innovativeness construct using confirmatory factor analysis. European Journal of Innovation Management. 7(4): 303: 313.
Watts, A.G. (2001). Career Education for Young People: Rationale and Provision in the UK and Other European Countries. International Journal for Educational and Vocational Guidance. 1(3): 209: 222.
Yamane, T. (1973). Statistic: An Introductory Analysis. 3 rd ed. New York: Harper and Row.
Yilmaz, K. & Bokeoglu, O. C. (2008). Organizational Citizenship Behaviors and Organizational Commitment in Turkish Primary Schools. World Applied Sciences Journal. 3(5): 775: 780.
Aujirapongpan, S. (2012). A model of knowledge management capability development of innovative entrepreneurs in Thailand. Bangkok: Chulalongkorn University
Department of Employment. (2014). The unemployment situation dismissal workforce needs. Retrieved November 15, 2014, from http://www.m-society.go.th/article_attach/11941/16207.pdf.
Ministry of Tourism & Sport. (2010). National Tourism Development Plan 2012-2016 BCE. Bangkok: Ministry of Tourism & Sport.
Phinaitrup, B. (2007). Organization and knowledge management: A study of successful organization. Journal of public and private management. 16(1): 101: 143
Wijarn, B. (2006). Knowledge management in action . 2nd edition. Bangkok: Expernet
กรมการจัดหางาน. (2557) . สถานการณการว่างงาน การเลิกจ้างและความต้องการแรงงาน. เข้าถึงเมื่อวันที่ 15 พฤศจิกายน 2557, จาก http://www.m-society.go.th/article_attach/11941/16207.pdf.
บดินทร์ วิจารณ์. (2549). การจัดการความรู้สู่ปัญญาปฏิบัติ. พิมพ์ครั้งที่ 2. กรุงเทพมหานคร: เอ็กซเปอร์เน็ท.
บุญอนันต์ พินัยทรัพย์. (2550). องค์การกับการจัดการความรู้ในภาคธุรกิจที่ประสบความสำเร็จ. วารสารการจัดการภาครัฐและภาคเอกชน. 16(1): 101: 143
สมนึก เอื้อจิระพงษ์พันธ์. (2553). รูปแบบการพัฒนาความสามารถในการจัดการความรู้ของผู้ประกอบการที่มีนวัตกรรมในประเทศไทย. กรุงเทพฯ: จุฬาลงกรณ์มหาวิทยาลัย.
สมนึก เอื้อจิระพงษ์พันธ์, พักตร์ผจง วัฒนสินธุ์, อัจฉรา จันทร์ฉาย และประกอบ คุปรัตน์. (2554). ความสามารถในการจัดการความรู้กับความสามารถทางนวัตกรรมของผู้ประกอบการที่มีนวัตกรรมในประเทศไทย. วารสารพัฒนบริหารศาสตร์. 51(1)157: 199
Armstrong, M. ( 2009). Strategic Human Resource Management. 4th ed. London: Kogan Page
Bennett, J. K., & O'Brien, M. J. (1994). The building blocks of the learning organization. Training, 31(6): 41: 49.
Berger, J. (1997). Applying Performance Tests in Hotel Management Agreements. Cornell Hotel & Restaurant Administration Quarterly, 38(2): 25: 31.
Bloom, B. (1976). Human Characteristics and School Learning. New York: McGraw-Hill Book Company
Buchanan, B. (1974). Building organization commitment: The socialization of manager in Work organization. Administrative Science Quarterly. 19(40): 533: 546
Burke. (2004). Employee Engagement. Retrieved November 16, 2014, from http:// www.burke.com/EOS/prac_EmployeeEngagement.htm
Cronbach, L.L. (1990). Essentials of psychological testing. Portland: Harper Collins Publishers, Inc.
Drucker, P. F. (2002) . “The Discipline of Innovation”. Harvard Business Review. (Augest): 95: 103.
DTI. (2004). Succeeding Through Innovation, Creating Competitive Advantage Through Innovation: A Guide for Small and Medium Sized Businesses. London: Department of Trade and Industry.
Ellett, A. J. (2009). Intentions to remain employed in child welfare: The role of human caring,
self-efficacy beliefs, and professional organizational culture. Children and Youth Services Review. 31(2): 78: 88.
Enz, C. A., Canina, L., & Walsh, K. (2001). Hotel-Industry Averages: An Inaccurate Tool for Measuring Performance. Cornell Hotel & Restaurant Administration Quarterly. 42(6): 22: 32.
Francis, D. & Bessant, J. (2005). Targeting innovation and implications for capability Development. Technovation, 25(3): 171: 183.
Gavin, D. A. (1993). Building a Learning Organization. Harvard Business Review. 15(July-August): 78: 91
Gephart, M. A., & Marsick, V.J. (1996). Learning Organization. Come Alive Training & Development. 50(12): 35: 45.
George, J.M., & Jones, G.R. (1999). Organizational behavior. New York: Addison-Wesley.
Gray, W. S. & Liguori, S. C. (2003). Hotel and motel management and operations. Pearson
Education-indochina Ltd.
Greenberg, J. & Baron, R.B. (2000). Behavior in organizations. (7th ed.). Englewood Cliffs, NJ: Prentice-Hall Inc.
Guan, N. M. (2003). Innovative capability and export performance of Chinese firms. Technovation. 23(9):715: 737.
Haggie, K. and Kingston, J. (2003) Choosing Your Knowledge Management Strategy. Journal of Knowledge Management Practice. 3(4): 1: 23.
Hay Group. (2005). The Innovative Organization: Lessons Learned from Most Admired Companies. Hay Insight Selections. Retrieved November 22, 2014, from http://www.haygroup.com/downloads/es/Hay_Insight_Selections_April_2005.pdf.
Herkema, S. (2003). A Complex Adaptive Perspective on Learning within Innovation Projects. The Learning Organization. 10(6): 340:346.
Hewitt Associate. (2004). Employee engagement. Retrieved November 16, 2014, from http// http://was4.hewitt.com/hewitt/workdwide/latinamarica/services/talent/sub_talent/ee_engagement.htm.
Higgins, James M. (1995). Innovate or Evaporate: Test & Improve Your Organization’s IQ – Its Innovation Quotient. New York: New Management Publishing Company.
Hoe S. L. (2007). Shared vision: a development tool for organizational learning. Development And Learning In Organizations. 21(4): 12: 13
Huber, G. P. (1991). Organizational Learning: The Contributing Processes and the Literatures. Organization Science. 2(1): 88: 115
ISR survey. (2004). Creating competitive advantage from your employees: A global study of employee engagement. Retrieved November 16, 2014, from http//www.ISRINSIGHT.com.
Jones, A., Hendry C. (1994), The Learning Organization: Adult Learning and Organizational Transformation. British Journal of Management. 5(2), 153-162.
Kaiser, S. M. (2000). Mapping the Learning Organization: Exploring a Model of Organizational Learning. Ph.D. Dissertation, Louisiana State University, U.S.A
Kim, G. W. & Leong, K. J. (2005). Effect of service orientation on job satisfaction, organizational commitment, and intention of leaving in a casual dining chain restaurant. International Journal of Hospitality Management. 24(2): 171: 193.
Lee, C. & Way, K. (2010). Individual employment characteristics of hotel employees that play a role in employee satisfaction and work retention. International Journal of Hospitality Management, 29(2): 344: 353.
Malley, J. M., & Chamot, A. U. (1990). Learning strategies in second language acquisition. Cambridge: Cambridge University Press.
Marquardt, M.J. (2002). Building the learning organization : A systems approach to quantum improvement and global success. New York: Mc Graw-Hill.
Manual, O. (2005). Guidelines for collecting and interpreting innovation data. (3rd ed.).London: OECD-Eurostat.
North, D., & Smallbone, D. (2000). The innovativeness and growth of rural SMEs during the 1990s. Regional Studies. 34(2): 145: 157.
Parker, John E. S. (1978). The Economics of Innovation: The National and Multinational Enterprise in Technological Change. New York: Longman.
Pedler, M., Burgoyne, J. & Boydell, T. (1988). The Learning Company: A strategy for Sustainable Development. London: McGraw - Hill.
Porter L., et. al., (1974). Organizational commitment, job satisfaction, and turnover among psychiatric technicians. Journal of Applied Psychology 59, 5(Oct), 603-609
Porter, M.E. (1991). Towards a Dynamic Theory of Strategy, Strategic Management Journal. 12 (Winter Special Issue): 95: 117
Rogers, E.M. (1995). Diffusion of Innovation. 4th ed. New York: The Free Press.
Rothwell, William J. (1996). Beyond Training and Development: State of Art Strategies For Enhancing Human Performance. New York: American Management association.
Schilling , M.A. (2008). Strategic Management of Technological Innovation. 2nd ed. New York: McGraw-Hill Education.
Senge, Peter. M. (1990). The fifth discipline. New York: Double Day.
Sherwood, D. (2001). Smart Things To Know About Innovation & Creativity. Oxford: Capstone Publishing Limited.
Smits, R. (2002). Innovation studies in the 21 th century: Questions from a user’s Perspective. Technological Forecasting & Social Change. 69(2): 861: 883.
Steers, R.M. (1977). Antecedents and Outcomes of Organizational Commitment. Administrative Science Quarterly. 22(March): 46: 56.
Steers, R.M. & Porter, L.W. (1983). Motivation and Work Behavior. New York : McGraw – Hill.
The Gallup Organization. (2003). Understanding employee engagement. Retrieved. January 15, 2014, from http://www.frequentlyasked.info/articles/?q=node/88.
Tidd, Joe et al., (2001). Managing Innovation. NJ: John Wiley & Sons Inc.
Ulrich, D. (1993). Profiling Organizational Competitiveness: Cultivating Capabilities. Human Recourse Planning. 16(3): 1: 17
Utterback, J.M. (2004). The dynamics of Innovation. Edu cause Review. 39(1): 42-53.
Wang, C. L., & Ahmed, P. K. (2004). The development and validation of the organizational innovativeness construct using confirmatory factor analysis. European Journal of Innovation Management. 7(4): 303: 313.
Watts, A.G. (2001). Career Education for Young People: Rationale and Provision in the UK and Other European Countries. International Journal for Educational and Vocational Guidance. 1(3): 209: 222.
Yamane, T. (1973). Statistic: An Introductory Analysis. 3 rd ed. New York: Harper and Row.
Yilmaz, K. & Bokeoglu, O. C. (2008). Organizational Citizenship Behaviors and Organizational Commitment in Turkish Primary Schools. World Applied Sciences Journal. 3(5): 775: 780.
Aujirapongpan, S. (2012). A model of knowledge management capability development of innovative entrepreneurs in Thailand. Bangkok: Chulalongkorn University
Department of Employment. (2014). The unemployment situation dismissal workforce needs. Retrieved November 15, 2014, from http://www.m-society.go.th/article_attach/11941/16207.pdf.
Ministry of Tourism & Sport. (2010). National Tourism Development Plan 2012-2016 BCE. Bangkok: Ministry of Tourism & Sport.
Phinaitrup, B. (2007). Organization and knowledge management: A study of successful organization. Journal of public and private management. 16(1): 101: 143
Wijarn, B. (2006). Knowledge management in action . 2nd edition. Bangkok: Expernet