Technology Acceptance and Quality of Electronic Service Affect e-Government Procurement System

Abstract

The Objective of this research was to 1. Study the factors of technology acceptance such as perceived benefits, convenience in use and attitudes that affect the satisfaction of technology 2. Study the quality factors in providing technology services such as efficiency, achieving goals, System capabilities and privacy that affects the satisfaction of technology 3. Study the factors of technology acceptance through service quality affecting satisfaction in using technology.This research is a descriptive research that study in person who has used or known the e-gp system for a total of 455 questionnaires. Statistics used in data analysis are percentage, mean, standard deviation and coefficients with SmartPLS 3.0. The majority of respondents were male 68.80 percent, graduating with a bachelor's degree 69.90 percent, with monthly income between 15,000-30,000 baht 45.00 percent and the duration of using the e-GP system is approximately 1-2 years, 47.69 percent. In terms of technology acceptance, usefulness in use is 4.27 and the standard deviation is 0.45.Focus is on ease of use 4.21 standard deviation is 0.55, attitude is 4.08, standard deviation equal to 0.67. In terms of quality, achieving the average 4.47, standard deviation 0.52, ability of the system, and the average 4.23, and standard deviation 0.49, efficiency of 4.16 deviations standard 0.64. Privacy Average 3.10 standard deviation 0.42.