Guidelines for Excellence of Municipality Development: A Case Study of Bansong Sub-district Municipality, Chachoengsao Province

Abstract

This research’s purposes were: (1) to study the opinions of participants regarding guidelines for the excellence of municipality development, and (2) to propose guidelines for the excellence of municipality development. A research questionnaire is used as a tool to collect data from 61 respondents. An in-depth interview is conducted with 5 key informants. Statistics used in this research consisted of Percentage, Mean and Standard Deviation. The research results showed that: 1. the levels of guidelines for the excellence of municipality development, in total, were at the highest level. In particular, giving importance to service receivers and stakeholders had the highest mean value, followed by assessment of work operation, organizational leading, an analysis and knowledge management, process management, strategic planning, and focusing on human resources respectively. 2. The guidelines for the excellence of municipality development are consisted of setting vision, strategy, goal, and value of the organization, giving importance to service receivers, an application of modern knowledge and technology, recruitment of skillful personnel, transparency and participation, putting the right men on the right jobs, controlling and work performance assessment. This study provided important recommendations such sub-district municipality should have a controlling and evaluation system of work performance and provide feedback to employees for more improvement, should buy modern materials and instruments sufficient for working, should train personnel to have knowledge and skill about local organization administration and increase the number of employees sufficient for working, and should receive an allocation of budget sufficient for working.