The Study of state welfare card policy implementation: a case study Muang District, Chachoengsao Province

Abstract

This Research Article aims to analyze the process of implementing the State Welfare Card policy at the local level, to identify factors contributing to its success and constraints, and to propose approaches to enhance the efficiency of policy implementation. The research focuses on the Provincial Treasury Office of Chachoengsao, the principal agency responsible for transferring the national policy into local operational practice. This research employed a qualitative methodology, utilizing in-depth interviews with 14 key informants comprising both executive and operational-level officials from the Provincial Treasury Office. A semi-structured interview evaluated by 3 experts. guide served as the primary data collection instrument. Secondary data were collected from related documents, including research reports, government documents, laws, regulations, and academic articles, to be triangulated with field data. The triangulation method was employed to ensure the credibility and reliability of the findings. Analyze and present the results descriptively. The findings reveal that the Provincial Treasury Office of Chachoengsao plays a crucial role as a “Policy Management Hub” encompassing three main dimensions: 1) Policy Steerage – acting as the key linkage between central government policy and local implementation, ensuring alignment with national policy frameworks and objectives. 2) Specialized Operations – focusing on essential functions such as registration, eligibility verification, and beneficiary database management, which require specific expertise in public finance and information systems. 3) Frontline Service – providing consultation, receiving complaints, and disseminating information, serving as the first point of contact to foster understanding and trust among citizens.