The Influence of Organizational Rewards on Organizational Citizenship Behavior, Organizational Commitment and Performance of Employees in Thai Commercial Banks
Keywords:
Behavior, Organizational Commitment, Employee's PerformanceAbstract
The researcher investigated the Influence of organizational Rewards on organizational citizenship behavior, organizational commitment, and employee's performance in Thai commercial bank. The researcher adopted a mixed-method research methodology. In the quantitative phase of the research, the researcher studied 500 subjects who were employee of Thai commercial banking. Data were collected using a questionnaire a structural equation model (SEM) were used for analytical purposes. The results showed that employee’s performance was a positively influenced by organizational rewards, organizational commitment and followed by organizational citizenship behavior. The organizational citizenship behavior factor is positive influence on organizational commitment and employee’s performance. The organizational commitment factor is positive influence on employee’s performance. The said results of this research are consistent with the qualitative research.
References
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Organ, D. W., Podsakoff, M. P. & Mackenzie, B. S. (2006). Organizational citizenship behavior: Its nature, antecedents, and consequences. Califonia: Sage Publications.
Paruntu, G. S. (2016). The influence of perceived organizational support on job performance (study at the main office of PT. Bank SulutGo Manado). Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 4(2), 77-85.
Porter, L. W., Steers, R. M., Mowday, R. T., & Boulin, P. V. (1974). Organizational commitment, job satisfaction, and turnover among psychiatric technicians. Journal of Applied Psychology, 59 (5), 603-609.
Rafiei, M., Aminib, M & Foroozandeh, N. (2014). Studying the impact of the organizational commitment on the job performance. Management Science Letters, 4(8), 1841-1848.
Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87, 698-714.
Robbins, S. P. (2000). Managing today. London: Prentice-Hall.
Sheldon, M. (1971). Investments and involvements as mechanisms producing commitment to the organization. Administrative Science Quarterly, 16, 143-150.
The Siam Commercial Bank Public Company Limited. (2559) Sustainable Development Report 2558: Bangkok.
Van Dyne, L., Graham, J. W., & Dienesch, R. M. (1994). Organizational citizenship behavior construct redefinition, measurement, and validation. Academy of Management Journey, 37, 765-802.
Yu Shan Liu, & Hailin Qu. (2011) "The relationships among work support, organizational commitment, and organizational citizenship behavior of part-time employees in the restaurant industry". International CHRIE Conference-Refereed Track. Retrieved May 27, 2015, from https://scholarworks.umass.edu/refereed/ICHRIE _2011/ Wednesday/19
Azzam Abou-Moghli. (2015). The role of organizational support in improving employees performance. International Business Research. 8(2), 198-203.
Baum, J. R., Locke, E. A., & Smith, K. G. (2001). A multidimensional model of venture growth. Academy of Management Journal, 44(2), 292-303.
Bolon, D. S. (1997). Organizational citizenship behavior among hospital employees: A multidimensional analysis involving job satisfaction and organizational commitment. Hospital and Health Services Administration, 42(2), 221-241.
Buchanan, B. (1974). Building organizational commitment: The socialization of managers in work organizations. Administrative Science Quarterly. 19, 533-546.
George, J. M., & Jones, G. R. (1999). Understanding and managing: Organizational behavior (2nd ed). Massachusetts: Addison.
George, J. M., & Jones, G. R. (2002). Organizational behavior (3rd ed). New Jersey: Prentice - Hall.
Greenberg, Jerald, & Baron. (2000). Behavior in organizations (7th ed). United States: Prentice-Hall, Inc.
Kanter, R. M. (1972). Commitment and community: Communes and utopias in Sociological perspective. Harward University Press. Massachusetts.
Kasikornbank Public Company Limited. (2559). Sustainable Development Report 2558: Bangkok.
Kotabe, M., Srinivasan, S., & Aulakh, P. (2002), Multinationality and firm and marketing capabilities. Journal of International Business Studies. 33, 79–97.
Lamastro, V. (2002). Commitment and perceived organizational support. Retrieved May 27, 2015, from https://nationalforum.Com/13lama~1.html
Li-Yueh Lee; Emmelia, Tan. (2012). The influences of antecedents on employee creativity and employee performance: A meta-analytic review. Interdisciplinary Journal of Contemporary Research in Business, 4(2), 984 -996.
Mala, Dumrongkiat. (2556). “brain drain” Big problem of Thai Banks. Retrieved February 11, 2013, from https://www.posttoday.com/economy/finance/243169
Mehrabi, J., Alemzadeh, M., Jadidi, M., & Mahdevar, N. (2013). Explaining the relation between organizational culture and dimensions of the learning organization case study: Telecommunications company in Borujerd County. Interdisciplinary Journal of Contemporary Research In Business, 5(8), 133-147.
Memari, N., Mahdieh, O., & Marnani, A. (2013). The impact of organizational commitment on employees job performance." A study of Meli bank. Interdisciplinary journal of contemporary research in business, 5(5), 164-171.
Milkovich, G.T. & Newman, J.M. (2002). Compensation. Boston, MA: McGraw-Hill.
Organ, D. W., Podsakoff, M. P. & Mackenzie, B. S. (2006). Organizational citizenship behavior: Its nature, antecedents, and consequences. Califonia: Sage Publications.
Paruntu, G. S. (2016). The influence of perceived organizational support on job performance (study at the main office of PT. Bank SulutGo Manado). Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 4(2), 77-85.
Porter, L. W., Steers, R. M., Mowday, R. T., & Boulin, P. V. (1974). Organizational commitment, job satisfaction, and turnover among psychiatric technicians. Journal of Applied Psychology, 59 (5), 603-609.
Rafiei, M., Aminib, M & Foroozandeh, N. (2014). Studying the impact of the organizational commitment on the job performance. Management Science Letters, 4(8), 1841-1848.
Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87, 698-714.
Robbins, S. P. (2000). Managing today. London: Prentice-Hall.
Sheldon, M. (1971). Investments and involvements as mechanisms producing commitment to the organization. Administrative Science Quarterly, 16, 143-150.
The Siam Commercial Bank Public Company Limited. (2559) Sustainable Development Report 2558: Bangkok.
Van Dyne, L., Graham, J. W., & Dienesch, R. M. (1994). Organizational citizenship behavior construct redefinition, measurement, and validation. Academy of Management Journey, 37, 765-802.
Yu Shan Liu, & Hailin Qu. (2011) "The relationships among work support, organizational commitment, and organizational citizenship behavior of part-time employees in the restaurant industry". International CHRIE Conference-Refereed Track. Retrieved May 27, 2015, from https://scholarworks.umass.edu/refereed/ICHRIE _2011/ Wednesday/19
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Published
2018-12-21
How to Cite
Saengfueng, C., Meejaisue, P., Sanguanwongwan, W., & Chinuntdej, N. (2018). The Influence of Organizational Rewards on Organizational Citizenship Behavior, Organizational Commitment and Performance of Employees in Thai Commercial Banks. KASEM BUNDIT JOURNAL, 19(2), 215–227. Retrieved from https://so04.tci-thaijo.org/index.php/jkbu/article/view/160748
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