Strengthening Organizational Performance: A Case Study of a Thai Private University in Thailand

Abstract

PURPOSES: This research aimed to evaluate the effects of improved performance management system by means of organizational development intervention on organizational performance, performance management system and employee engagement. METHODS: The study was conducted at the departmental level in a private university in Thailand. The sample consisted of 42 staffs from various departments. The research design in this study was a self-completion questionnaire and interview to collect information from the participants. The study employed both qualitative and quantitative approaches. RESULTS: The organizational performance, performance management system, and employee engagement were enhanced significantly (p < 0.05) after implementing the newly improved performance management system. CONCLUSIONS: Effective organization development intervention could improve organizational performance, performance management system, and employee engagement.