Service quality and satisfaction of passengers of MRT Yellow Line
คำสำคัญ:
Service quality, satisfaction, MRT Yellow Lineบทคัดย่อ
PURPOSES: To evaluate the quality of service of the MRT Yellow Line in Bangkok and Samut Prakan provinces, satisfaction of passengers of the MRT Yellow Line services, and the relationship between service quality and satisfaction of passengers. METHODS: A sample survey of 400 passengers of the MRT Yellow Line in Bangkok and Samut Prakan Provinces. RESULTS: Service quality of responsiveness to customers was positively related to the satisfaction of passengers of the MRT Yellow Line. THEORETICAL/POLICY IMPLICATIONS: MRT Yellow Line ought to provide to the passengers with service quality that meets expectations of passengers.
เอกสารอ้างอิง
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