The Determinants toward Fostering Innovation Management Effectiveness in Thai Public Service: Empirical Study of Awarded Organization

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Naphatpapa Sawangnuwatkul


The main objectives of this studies are 1) to study and examine the characteristics of awarded organizations in public service innovation, 2) to analyze determinants affecting fostering innovation effectiveness in public service in the awarded organization, and 3) to provide policy recommendations in aspects of determinants fostering public service innovation for enhancing Thai public service innovation performance. The research employed a mixed-method to obtain the quantitative data from 393 employees in three departments - The Department of Fisheries, The Department of Land Transport, and The Department of Medical Science. The quantitative data were analyzed by using descriptive statistics, Pearson correlation coefficient, and Structural Equation Modeling (SEM) while qualitative data were collected from in-depth interviews and analyzed by using content analysis.

The research found that 1) the awarded organizations in public service innovation are the organizations with innovation management systems, employees innovation management potential, and focusing on continuous improvement of public services, 2) the following factors, innovation strategy, organizational culture, organizational structure, human resource management, and organizational system, were found to be correlated in innovation management effectiveness with a statistical significance of .05. However, innovative leadership indirectly affects innovation management effectiveness through innovation strategy and organizational culture with a statistical significance of .05. The qualitative results support the quantitative which show that six factors affected innovation management effectiveness, and
3) The policy recommendation is to promote more cooperation in innovation work between the organizations in the public, private, and university sectors. In addition, OPDC should have a system to exchange knowledge management, ideas, and experiences between best practice organizations and other organizations that require successful innovation development. Finally, the government should consider a complex legal amendments process or are still pending approval to be implemented successfully in order to develop innovation. implemented successfully.


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