Consumers’ Smart Grid Technology Acceptance and Adoption

Abstract

   The smart grid technology is one of advanced technologies to enhance electric efficiency for Energy Management System (EMS) in the world. It is an innovation that has been practicably combined between Information and Communication Technology (ICT) integrated with transmission grids. Smart grid enables two-way communication, transfers reliable and real-time information, while consumer technology acceptance is the most recently important technology for the public. However, many studies have been investigated consumer acceptance technology and perception to smart grid. Various theories and models related to technology acceptance were investigated and described especially the most well-known model such as Technology Acceptance Model (TAM) integrated with technology acceptance theories for example the Diffusion of Innovation Theory, Social Cognitive Theory and Perceived Risk. This study aimed to discover a hybrid model from the mentioned theories and models by using determinants that affect the acceptance and impact on the variance of the smart grid technology to consumers. These issues might affect the decision of customers, who apply those benefits for innovative technology. In addition, these outputs and outcomes could be approached a proposal recommendations in the form of actionable steps toward development for regulators, policymakers, system designers and developers such as smart grid provider, smart meter manufacturers and appliance manufacturers influence on current policies, system design, and implementation processes. The results of study confirmed that consideration should be focused more on the consumers’ perspective than designing, developing and deploying a smart grid with understanding to consumers, their nature: their opinions and behaviors (consumer or demand side), should be reflected