THE INFLUENCE OF PERCEIVED SUPERVISOR SUPPORT AND ORGANIZATION SUPPORT TO TURNOVER INTENTION OF STAFF IN TOUR COMPANY IN BANGKOK: THE MEDIATING EFFECT OF AFFECTIVE COMMITMENT

Abstract

The research propose was to study the influence of perceived supervisor support (PSS) and perceived organization support (POS) to turnover intention through the mediating effect of affective commitment of staff in tour company in Bangkok. This study was designed based on quantitative methods. A questionnaire was used to collect the data from 120 employees in tour companiesas a research sampling. Pearson’s correlation, simple regression and multiple regressionwere employed to analyze the collected data.The results indicated that perceived supervisor support and perceived organization support had a positive influence on the affective commitment but negative influence on the turnover intention. The results also shown that the affective commitment had a mediating effect on the relationship betweenperceived supervisor support, perceived organization supportand turnover intention. Finally, the implication of the finding and suggestions for future research are presented.