QUALITY OF SERVICE PROVIDED BY CHACHOENGSAO PROVINCIAL OFFICE OF BUSINESS DEVELOPMENT

Abstract

The objective of this study was to study the quality of service provided by Chachoengsao Provincial Office of Business Development. A sample of 200 cases were drawn from people using service at Chachoengsao Provincial Office of Business Development, using purposive sampling method. The instrument used to collect the data was a questionnaire. Data was analyzed using descriptive statistics and dependent sample t-test for test the research hypotheses.

The findings revealed that the level of service perception and expectation of service provided by Chachoengsao Provincial Office of Business Development was at the highest level. Specifically, the service assurance was rated at a higher level than other aspects. Moreover, based on the results from the comparisons, it was shown that there was a statistically significant difference between the level of service perception and expectation at a significant level of .05. The level of perceived service quality was found higher than the expected service quality. In other words, it was shown that quality of service provided by Chachoengsao Provincial Office of Business Development was good.