AN EVALUATION OF HUMAN RESOURCE DEVELOPMENT OF THE STAFF OF THAI AIRWAYS INTERNATIONAL PUBLIC COMPANY LIMITED: A CASE STUDY ON CATERING DEPARTMENT

Abstract

The purposes of this research were (1) to study the workplace environment factors that influenced the human resource development of the Catering Department staff of Thai Airways International Public Company Limited (2) to study and to compare the personal factors with result of the evaluation of human resource development of the Catering Department staff of Thai Airways International Public Company Limited.The population and samples in this research were the regular staff of Thai Airways International Public Company Limited who work at Suvarnabhumi Airport. The simple random sampling is the Catering Department. And this research typically used application software to analyze and summarize data and information by using these following statistical analysis; and statistic to use (1) Descriptive Statistic to describe the general information, Percentage, Mean, and Standard Deviation. (2) The comparison statistic t- test and F-test by finding the relation between independent variable and dependent variable used the Analysis of Variance (ANOVA) and compare the differentiation by statistically significant 0.05.

Research resolute the staff they had the opinion towards policies that supported human resource development in middle level. The policies consecutively consist of (1) the human resource policy was a part that encourage the occurrence of knowledge searching. (2) The company had a promotion for staff to be able to learn new things in order to do self-development (3) the company had set up the place and the atmosphere to promote the human resource development. (4) There was a public relation that disseminates information about human resource development. And (5) Human resource development activities were provided in order to increase the operation proficiency of the staff. For the human resource development methods, most of the staff had their opinion towards each field in the middle level as these following details. Training, Seminar and Human Resource Synergy. For the opinions towards results after there was human resource development, most of the staff had their opinions in middle level as these following details. (1) The increasing numbers of staff who had better skills of operation after training. (2) Human resource transferred and produced more efficiency work for the organization. (3) Human resource projects were parts to help the staff to have progressive in their work. (4) The operating of staff was conformed to company’s policies. (5) The staff could apply new technology with their operation.