THE PROCESS OF BUILDING A CONFIDENCE AND ACCEPTANCE IN PEOPLE TOWARDS THE PERFORMANCE OF LOCAL GOVERNMENT ORGANIZATIONS IN SING BURI PROVINCE

Abstract

This study on the process of building a confidence and acceptance in people towards the work performed by local government organizations in Sing Buri province aims to study such a process in order to analyze outcomes after the implementation of the process. In the meanwhile, it also investigates possible approaches in building a confidence and acceptance in the public towards the performance of the organizations. The study was done in respect of quantitative research incorporating with qualitative research. The data was obtained from in-depth interview given by government officials and the public ranging from executives to local leaders. The group sample is 400 people in total. While the research methodology is mainly about content analysis, percentage estimation and mean computation, leading to results that are more reliable. As of the study’s findings, they indicate that attributes of administrators and management are similar to each other. The promotion of transparency and cooperation is empirically shown as the driving force to build such a confidence and acceptance and to attain an effective organizational administration. The force is inclusive of strong performance aiming at solving social welfare and issues. In addition, the study has found the process is averaged between 2.51 to 3.50, explaining a neutral confidence and acceptance. The study also suggests that other local government organizations can implement the process showcased by 42 organizations in the study as a model or guideline for application under a condition of consistency. Furthermore, the process and its details should be developed and revised up to date in accordance of external environment, context and society under the responsibility of particular government organizations. If the process is properly optimized, it is believed that those organizations would effectively build the confidence and acceptance in people.