THE DEVELOPING MODEL OF THE EXELLENCE SERVICE OF THE ATTORNEY OFFICE SAMUT PRAKAN PROVINCE

Abstract

The  purpose  of   this  research  were to 1. study opinion of people to services of the Attorney Office,  Samut Prakan Province, 2. compare  opinion of people to services of the Attorney Office,  and 3. develop model of the excellence services of the Attorney Office. Samples were peoples  who  used the services of the Attorney Office,  Samut Prakan Province  6 districts and did not specify the district consisted of 1,000  people. Samples of 400 people were selected using Taro Yamane's Sample Table.  Research  tools were questionnaires  and interview forms.  Data  analysis  using    software package. Statistics used for data analysis included percentage, mean, standard deviation, t-test, and One-Way ANOVA. If differences were found that were statistically significant, the paired mean test would be tested using Multiple Comparison Procedure by Scheffe' Method, and multiple Regression Analysis.

          The study found that 1) Opinion of people to services of the Attorney Office, Samut Prakan Province were at more  level. When considered each parts, it was found that their opinions as a whole were at more level. Continuous service was at the highest, followed by providing equal service, on time service, progressive service. And adequate service was at the lowest mean. 2) To compare opinions of people on services of the Attorney Office, found that public service behavior and building relationships with people beget developing model of the excellence services showed that they were different. 3) Developing model of the excellence services of the Attorney Office, found that the quality of the service showed positive effect on excellence service (β = .614, R = .641, R²= .377). The relationship building showed positive relationship with the excellence service (β = .553, R = .553, R²= .306).