A MODEL FOR THE MANAGEMENT OF HOSTEL BUSINESS ENTREPRENEURS IN BANGKOK METROPOLITAN

Abstract

This research aims at (1) exploring situations and And management problems of the hostel business operators  In Bangkok (2) creating a management model and (3) assessing the management model  The research is divided into 3 steps which are (1) studying the condition and management problems of the hostel business operators  The primary contributor is  10 hostel business entrepreneurs used the structured interview form.  And 150 hostel business guests using the hostel business quality questionnaire (2) creating a management style of the hostel business operator  Study the opinions of 18 experts using the 3 delphi techniques and (3) evaluate the suitability of the management style of the hostel businessoperatorBygroupconversationwith9experts  The results of the research can be summarized as follows: (1) Management conditions and problems of the hostel business  Classified by the components of business hostel management, 2 components, namely administrative factors  And management process  As for the opinions of service user towardsthequalityofbusinesservices   The hostels were at a moderate level in all aspects, in order of  Concrete aspects of the service  Response  In understanding the needs of clients  In terms of confidence and reliability (2) all experts agree that the format is most appropriate, consisting of  Business goals  Administrative factors  And management process  And service quality and (3) group discussion results  The experts have an opinion.
 About the draft management model of the hostel business operators  That every element is appropriate and suggests that it should be added  Good management elements  And providing feedback