EXPLORING THE HUMAN RESOURCE DEVELOPMENT INFORMATION SYSTEM (HRDIS) IN A MEDIUM-SIZE PRIVATE UNIVERSITY IN PATHUMTHANI

Abstract

     Nowadays Information Technology is widely used all over the world. We can call this an era of information.  Even in the university especially in Human Resources work. There are plethoric problems concerning the effectiveness of Human Resource Development Information Systems. This is due to the four significant changes in increasing amounts of data, difficulty in accessing stored data, poor data management and decision making based on outdated information. To develop the new HRDIS model which is suitable for the university, a qualitative research approach applying grounded theory strategy was conducted with 21 informants. In this study, criterion sampling and the use of snowball sampling techniques were employed to identify the participants from one selected private university in Pathumthani. The semi-structured interview was the main data collection technique employed to discover these issues. The data was transcribed and categorized into themes. The main findings of this study were seven categories (Bottom-up communication, Self-Service operation, Paper-based requirement, Poor working operation, Poor practice of information management, Deficiency Services, Not utilizing any online HRDIS application) and nine sub-categories were reported (Not being able to inform staff about specific training courses matching individual’s needs, Slow training approval process, Lack of information about HRD program, Not updating stored data, Losing Document, Incompetent service staff, Inadequate number of staff leading to poor service, Weakness not receiving Information, Not providing information regarding training application process and time).