THE DEVELOPMENT OF PERSONNEL MANAGEMENT COMPETENCY IN SMALL AND EDIUM HOTEL BUSINESS TO BE THE HIGH PERFORMANCE ORGANIZATION

Abstract

This research has objectives to study 1. Factors and personal competency of personnel in medium and small hotel business at managerial levels to enter HPO. 2. To study the relations and their competencies 3. To study competency process which is affected the hotels to become HPO 4. To frame the direction of personal competency necessary to enter HPO. Due to the population we use in this research is very large and unable to predict the exact number; so we use the formula of W.G. Cochran (1953) which we calculate as 420 samples to be used in this research. We use 10 the key informants to interview which divided into 2 groups: 5 persons from the executives of the hotel and another group which are 5 persons from hotel association. In addition tools we are using were an interview and the statistical in this research we use were S.D., Mean, content analysis, and multiple regressions analyze. After doing the research we found out as follow:

Competency factors are

1. Core competency and 2. Functional competency. Process of competency development consists of 1. Identify the training and the development needs. 2. Design type of training and development. 3. Conduct the Training and the development. 4. Evaluation of training and Development
2. Between core competency and functional competency of personal in managerial levels of hotel business is related to the development of personal competency at managerial level. As well as the development process of personnel at managerial level is also related to the HPO.
3. Factors of Core competency and Functional competency of personnel in managerial levels influences the process of development. As well as the process of development also influences the HPO.
4. Guidelines for the development of personnel competency at managerial levels in small and Medium Hotel Business to be the High Performance Organization consists of 17 guidelines which is 11 arrangements and 6 platforms.