EMPLOYEE PARTICIPATION IN THE DEVELOPMENT OF ISO 9001:2015 QUALITY OF MANAGEMENT SYSTEM AT CHULABHORN ROYAL ACADEMY OFFICE

Abstract

This study has 2 objectives: 1) to study the level of employee participation in
the development of ISO 9001:2015 quality management system at Chulabhorn Royal Academy Office 2) to compare the participation of personnel, classified by personal factors, motivation factors, and organizational environment factors. The samples are 221 employees, working at the Chulabhorn Royal Academy Office. The data was collected by questionnaires and statistics were analyzed using Statistical Package for the Social Sciences. For data analysis, the study used percentage, mean and standard deviation, including t-test and one-way analysis of variance. The results found that the participation of personnel in developing the ISO9001:2015 quality management system was overall at a high level, namely the aspect of receiving benefits, evaluation, decision making, operations and respectively. In considering factors affecting their participation, it was found that personal factors comprising educational level and job levels, motivation factors, and organizational environment factors have statistically significant difference in participation in developing management quality according to ISO 9001:2015 at the 0.05 level of significance.