The Development of an Organizational Competency Model to Enhance the Administrative Potential of Higher Education Institutions: Concepts and Practices
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This article aims to analyze the concepts and processes of developing an organizational competency model in the context of Thai higher education institutions. It integrates theoretical foundations with practical applications to align with modern higher education policies and Sustainable Development Goals (SDGs). The paper highlights the meaning, category, importance, key elements, development approaches, and applications of competency models for both public and private universities. It also analyzes case studies and best practices derived from global frameworks such as the People Capability Maturity Model and Value Chain Analysis. The study findings indicate that systematic competency model development stems from individual and organizational competencies and stakeholder participation. Competency components comprise knowledge, skills, abilities, and other characteristics that can fill knowledge gaps and suggest concrete practices aligned with the Value Chain concept in education, research, and academic services, as well as organizational culture and strategies aligned with the Sustainable Development Goals and the 20-Year National Strategy, which emphasize human resource development and innovation to drive the country forward. This strategy also emphasizes the development of human resources and innovation to drive the country forward, enhancing organizational capacity for readiness for change, resulting in universities being agile and competitive at both national and international levels. Competency model development approaches include needs analysis, model development, validation and testing, evaluation, and model improvement. The application of organizational competencies will be of significant benefit to administrators, academics, and relevant personnel in adapting them for organizational development. It will particularly enhance university administrative capabilities and support sustainable lifelong learning, which will significantly benefit the higher education sector.
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