THE USE OF KNOWLEDGE MANAGEMENT PROCESSES IN EDUCATIONAL QUALITY ASSURANCE

Abstract

          The objectives of this research article were to present knowledge management (KM) process and success factors of knowledge management process in educational quality assurance of Boromarajonani College of Nursing, Chiang Mai (BCNC). KM process is managing and organizing knowledge in organization from tacit knowledge originated from human resources and explicit knowledge aiming to increase knowledge accessibility, self development and performance quality among organization’s staffs and these processes include knowledge identification, knowledge creation and acquisition, knowledge organization, knowledge codification and refinement, knowledge access, knowledge sharing and learning. Lesson learned from applying KM process showed that good role model of the director in promoting knowledge sharing in workplace, accessible communication, and, using effective tools; SECI model monitoring form and internal audit form are mentioned as important success factors in BCNC knowledge management processes. However, there are 5 indicators/factors that need to improve and develop in BCNC; 1) Staff participation and preparation in transition phase 2) Knowledge management tools 3) Guidebook for quality assurance in education 4) Qualitative methods of KM processes’ measurement and 5) Recognition and rewards. Considering these factors may improve efficiency and effectiveness of knowledge management process in educational quality assurance.