TRANSPARENCY AND ACCOUNTABILITY OF THE CUSTOMS DEPARTMENT OF NGV BUSES

Abstract

The objectives of this research are: 1) To study the transparency and accountability of the Customs Department., 2) To study the Factors that contribute to the transparency and accountability of the Customs Department and 3) to present the transparency and accountability guidelines of the Customs Department. This research is a descriptive, analytical and qualitative one, by using in-depth interview techniques and focus group. The key informants, consisting of policymakers Assistant to Director and Deputy Director General of the Customs Department or the assigned person, Inspector Policy of Compliance Group, Customs officer or the assigned person stakeholder groups along with Focus group conversation with Importers go through customs. And experts on importing goods through customs. The results of this research finding found that 1: Roles, duties and conditions of the Customs Department in the administration of import supervision for transparent are verifiable according to the good organization management principles of the Department. 2: the study of factors that cause the organizational management problems found that the executives of the Department have a strong intention and a clear policy for the administration of the Customs Department, with honesty, morality, transparency and responsibility for promoting the standardization of operations 3: on suggestion aspect, in order to be transparent and verifiable, the Customs Department has to adjust the methods, procedures, systems, and personnel. The service personnel, considered an important factor, must be adjusted with the service mind-set standard, in providing services willingly, no discriminating and friendly services for recipients as well as creating a good atmosphere in services providing, so that clients would be satisfied