GUIDELINES FOR THE QUALITY MANAGEMENT OF THE ELDERLY CARE CENTER FOR THE ELDERLY SOCIETY SUPPORTING OF NAKHON SAWAN PROVINCE

Abstract

          The objectives of this research article were to 1) study the problems and the obstacles in the quality management of the elderly care center for the elderly society supporting of Nakhon Sawan province, and 2) study the guidelines for the quality management of the elderly care center for the elderly society supporting of Nakhonsawan province. This research was mixed - method research, which used both qualitative and qualitative approaches. The research instrument employed was a 5-scale questionnaire with IOC between 0.80 - 1.00 and an alpha coefficient of 0.88. The sample group consisted of 242 participants. The statistics used were frequency, mean, standard deviation, and structured interview. The sample group consisted of 7 experts who expertized on the quality management of the elderly care center, and content analysis was employed in this research. The research findings were as follows: 1) the overall problems and the obstacles in the quality management of the elderly care center was at a high level ( = 3.61, S.D. = 0.86). The problems and the obstacles in the quality management of the elderly care center was found that there was not a clear policy from related organizations. Moreover, the basic service management for the elderly was not provided enough. Besides, buildings for elderly residences were limited. 2) the guidelines for the quality management of the elderly care center shown that the experts agreed on the approach 85.71% - 100.00% by defining the policies from related organizations. The principles of good governance were applied to the budget management for the development of public utilities appropriately. The personnel officers were trained on the knowledge of elderly caring. Furthermore, the person who had positive attitudes towards elderly caring were chosen to work. The meeting for any level of officers was held and developed suitable and safe residences for the elderly.