AN APPLICATION OF MINDFULNESS FOR PEACEFUL COMMUNICATION IN PROVIDING THAI JOURNAL SERVICE

Abstract

Background and Objectives: Academic journals in Thailand are a prominent source of information in the academic community. At present, there is a constant development of quality and database. There are articles constantly sent to organizations that provide academic journals in Thailand. In providing journal services, the article management sequences should conduct with communication. Sometimes communication does not go as smoothly and leads to Thai journal service problems. Regarding mentioned passages, the researcher decided to study the context, problems, and principles appropriate for the Thai journal service, the principle of mindfulness for communication regarding Theravada Buddhist scriptures, and the application of mindfulness in communication for making a happy and peaceful environment for Thai journal service.

Methodology: The study employed a qualitative research method by collecting data from related documents and in-depth interviews.

Main Results: From the study, the following results are found: 1) The communication contexts of journal work consist of communication within the organization and communication outside the organization. The communication problems consist of internal problems and external problems. Internal factors that cause communication problems consist of emotion, perception, experience, belief, and attitude. Internal factors consist of information for communication and the ways of communication and time. The principle for communication in providing Thai journal service consists of being informed, understanding, reliable, fair, enthusiastic, leaving an impression, and being able to listen; 2) Mindfulness should be used in communication by controlling and directing communication in five characteristics, namely timely speech, truthful speech, soft speech, beneficial speech, and compassionate speech. However, communication should take mindful of the present moment; 3) The application of mindfulness for communication in providing Thai journal service concludes that anyone should practice mindfulness for making them able to communicate effectively and consider making their speeches in five characteristics for making appropriate and effective communication which brings to making a standard for peaceful communication in Thai journal service.

Involvement to Buddhadhamma: The application of mindfulness for communication in Thai journal services is related to the characteristic of applied Buddhism consists of the principle of mindfulness and well-spoken speech which significantly regulate awareness for anyone whether physically, verbally and mentally for adapting it for communication in providing Thai journal service.

Conclusions: Communication is crucial in driving the journal to be able to continue providing service. Being mindful make service provider cautious in communication and get the best results and prevent problems that may lead to conflicts in the service. When problems occur, they must be promptly resolved without negligence and be conscious of controlling the situation in communication so that the journal can efficiently continue providing service.