AN EVALUATION OF THE PERFORMANCE EFFICIENCY OF EMPLOYEES IN LOCAL GOVERNMENT ORGANIZATIONS: A CASE STUDY OF BAN KAENG SUBDISTRICT MUNICIPALITY, PHU KHIAO DISTRICT, CHAIYAPHUM PROVINCE

Abstract

This research aims to study 1. Motivational factors affecting the performance of civil servants and employees of Ban Kaeng Subdistrict Municipality, Phu Khiao District, Chaiyaphum Province and 2. Problems and solutions in the performance of civil servants and employees of Ban Kaeng Subdistrict Municipality, Phu Khiao District, Chaiyaphum Province by using questionnaires with 85 people and interviews with 5 people as data collection tools. The statistics used include quantitative data analysis using descriptive statistics, analysis by finding mean ( ), percentage, standard deviation (S.D.) and multiple linear regression analysis. Qualitative data analysis by descriptive analysis.

The research results found that 1. Motivational factors affect the performance of civil servants and employees of Ban Kaeng Subdistrict Municipality, Phu Khiao District, Chaiyaphum Province at a statistical significance level of 0.05, accounting for 54.80 percent. This is because being recognized and complimented by superiors or colleagues about good work will increase confidence and pride in working. Being complimented makes civil servants and employees feel that their efforts are valuable. Which will stimulate better work. 2. Problems and solutions in the work of civil servants and employees. The problems found are that civil servants and employees do not receive training or develop new skills, which may result in an inability to adapt to changes in technology or new work methods, which may reduce work efficiency, lack of resources and solutions to problems. These solutions can be solved by enhancing good communication, setting clear and measurable goals, supporting and developing personnel skills, and managing resources effectively.