Prevention To Call Center Fraud Victimization
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Abstract
This qualitative research aims to examine the daily life behaviors that increase the risk of falling victim to call center fraud, as well as the psychological, health, economic, and familial impacts on victims in Thailand, and propose preventive measures to mitigate the risk of victimization by call center fraud within the Thai context. The research tool used in this study was in-depth interviews with 21 key informants, including call center fraud victims, Facebook page administrators, investigators from the Technology Crime Suppression Division, and the Information Technology Crime Suppression Center of the Royal Thai Police. Data was analyzed through descriptive and content analysis.
The research results indicated that engaging in life-threatening daily life behaviors considerably increased the probability of becoming a victim of call center fraud. Victims endure multifaceted repercussions because of their victimization. As a result, the study recommends preventive strategies and responsive measures to address different strategies utilized by call center fraud schemes.
This study indicates that the elements contributing to victimization arise from life-threatening daily activities, resulting in a complicated combination of effects on victims’ lives. These conclusions facilitate a greater awareness among the public regarding adopting more secure daily practices in an era where personal and other sensitive information is easily accessible online.
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