Acceptance and Application of Non-technical Skills Concept for Service Quality Development: A Case Study of Thonburi Hospital

  • พนิดา ชื่นชม
Keywords: Non-technical skills Concept, Concept, Service Quality Development

Abstract

This research aimed to study the acceptance and application of non-technical skills concept for integrated health care service quality development in Thonburi Hospital i.e., human errors, task management, team work and leadership, communications, situation awareness and decision making. Open-ended interview schedules were employed for data collection from health care services quality directors, health care services quality trainers and hospital staff. The study found that most of the research sample accepted non-technical skills concept for integrated health care service quality development and recognized the chance to apply non-technical skills concept for working and daily life.

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Published
2018-10-11
Section
Research articles