The Influence of Leadership on Service Performance through Management Innovation

  • ชิตวันพัทณ์ วีระสัย
  • ทิพย์รัตน์ เลาหวิเชียร
Keywords: Service Performance, Management Innovation, Transformational Leadership, Structural Equation Modeling, Transactional Leadership

Abstract

This research’s main objectives aim to examine the influences of transformational leadership on service performance through management innovation and transactional leader-ship on service performance through management innovation. A sample was 637 professional accountants in Thailand. A questionnaire was employed as a tool to collect data. The Partial Least Squares-Structural Equation Modeling (PLS-SEM) was used as a technique to test hypotheses. Main findings showed that transformational leadership has a significantly positive indirect effect on service performance through management innovation. While transactional leadership also has a significantly positive indirect effect on service performance through management innovation.

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Published
2019-07-25
Section
บทความวิจัย (Research Article)