Key Factors of Human Resource, Operation Facilities, and Labor Productivity Affecting Operation Performance of Small and Medium Industrial Entrepreneurs who need rehabilitation in Phetchabun Province

Abstract

This research studied key factors of human resource, operation facilities, and labor productivity influencing the operation performance in the cost and delivery aspects of the small and medium industrial entrepreneurs who want to rehabilitate their business. The population was the small and medium industrial entrepreneurs in Phetchabun province who registered for the government’s reorganization project. The questionnaires were implemented to collect data from 259 participants using the purposive sampling technique. The collected data were analyzed using the descriptive statistics analysis, ANOVA, and path analysis. The research results showed that (1) the key factors included the factors of human resource in understanding of the standardized work, the material sufficiency aspect of operation facilities, labor productivity, and the operation performance in both cost and delivery aspects, (2) the human resource factors in both job satisfaction of employees and supervisor ability aspects were significant as the moderate level, (3) the difference of numbers of employees, average income, and business operating duration affected the labor productivity and the operation performance in both cost and delivery aspects similarly, (4) the human resource factors in both supervisor ability and job standard understanding aspects and the aspect of material sufficiency of operation facilities had a positive effect on the labor productivity meanwhile the employees’ job satisfaction aspect of human resource factors had a negative effect on the labor productivity, (5) the labor productivity had a positive effect on the operation performance in both cost and delivery aspects, and (6) the human resource factors in the supervisor ability, the understanding of the standardized work and employees’ job satisfaction aspects had effect on the operation performance in both cost and delivery aspects through labor productivity. This research suggests that Small and Medium Industrial Entrepreneurs in Phetchabun who want to reorganize their firms should focus on and emphasize an increase of labor productivity using human resource factors and operation facilities for maximizing their benefits.