Satisfaction and Service Quality of Car Entry and Exit Fees at International Tax Checkpoint, Chong Mek, Ubon Ratchathani

Abstract

 This research is a study of satisfaction and service quality of car entry and exit fees at Chong Mek Customs House, Ubon Ratchathani, by survey research with simple random and 306 respondents. The statistical analysis used frequency, percentage, mean, standard deviation, t-test, F-test and correlation analysis. The results explained that the mean of satisfaction is at high level at 3.81 (SD =.51) for all components. The mean of its components in terms of assurance, reliability, tangible and responsibility show at 3.91, 3.98, 3.83, 3.81 (SD = .51, .65, .55, .60), respectively. The mean difference of satisfaction on service quality of car entry and exit fees at Chong Mek Customs House, Ubon Ratchathani, contributed no statistically significant difference at .05 (t = .301, Sig .764). Besides, people’s satisfaction on service quality of car entry and exit fees contributed significantly separated by age, education level, duration at F= 2.895, 3.280, 2.277, 2.379 (Sig .018, .004, .011, .030) respectively.