The Word Lists of Hospitality Service Review Construction

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Published: May 22, 2020
Keywords:
Word list Hospitality word list Review word list Vocabulary

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Piyapong Laosrirattanachai
Kasetsart University
Sugunya Ruangjaroon
Srinakharinwirot University

Abstract

Word lists have long been known as a form of learning material. Construction of any needed word lists can be a good way to facilitate student learning. As a hospitality learner, one should understand the reviews given by service users. This study aimed to construct word lists of hospitality service review. The data were collected from 30,000 reviews consisting of 3,012,612 tokens from www.tripadvisor.com. The range, frequency, keyword analysis, lexical profiling and experts’ responses were used as the criteria for constructing the word lists. Three word lists were constructed: a Tourism Review Word List (TRWL) comprising 242 words with coverage of 5.08 per cent of the Tourism Review Corpus (TRC), an Accommodation Review Word List (AcRWL) comprising 304 words with coverage of 4.24 per cent of the Accommodation Service Review Corpus (AcRC) and an Airline Review Word List (AiRWL) comprising 319 words with coverage of 4.98 per cent of the Airline Service Review Corpus (AiRC).

Article Details

How to Cite
Laosrirattanachai, P., & Ruangjaroon, S. (2020). The Word Lists of Hospitality Service Review Construction. Journal of Studies in the English Language, 15(1), 107–158. Retrieved from https://so04.tci-thaijo.org/index.php/jsel/article/view/211119
Issue
Vol. 15 No. 1 (2020): January - June 2020
Section
Research Articles
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Author Biography

Piyapong Laosrirattanachai, Kasetsart University

Assistant Professor of Department of Service Industry and Language Innovation, Faculty of Liberal Arts and Science, Kasetsart University, Kamphaeng Saen Campus

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