Enhancing public service through optimized organizational communication: A case study of the REGIDENT system at the South Sulawesi traffic directorate

บทคัดย่อ

This study examines the impact of the REGIDENT system on interministerial
relations and service delivery in the public sector at the South Sulawesi
Transport Directorate. While the abstract talks about “cultural dynamics,” this
is not discussed in detail in the body of the text to deepen the analysis. In this
study, we used qualitative case study methodology, which included the use
of semi-structured interviews and document analysis as tools for soliciting
information from employees of the organization using the REGIDENT system.
The results show that the system has significantly reduced communication
f
low, efficient transmission of data processing and decision-making, thereby
improving the level of operation and customer satisfaction. On the other hand,
issues of workers’ resistance to older generations further emphasize the role of
culture in the context of the adoption of new technologies. The study concludes
that a strong organizational culture plays an important role in successfully
implementing new technological changes and calls for integrated approaches to
policy implementation that address both the political and cultural dimensions of
technology adoption.