Spiritual Tourism and Travel Decision of Naga Cave Tourists, Bueng Kan, Thailand: Roles of Social Media, Tourist Experience, Religious Belief, and Word of Mouth

Main Article Content

Prompassorn Chunhabunyatip

Abstract

This study aims at examining the impacts of spiritual tourism on travel decision of Naga Cave tourists, Bueng Kan, Thailand. It also investigates a moderator of social media and antecedents of tourist experience, religious belief and word of mouth on the research relationships. In addition, data are collected from 400 Naga Cave tourists. Structural equation model analysis is employed to test the direct and antecedent impacts. Multiple regression analysis is used to examine the moderating impacts. The research results indicate that spiritual tourism has a positive impact on travel decision. Similarly, both tourist experience and religious belief, except for word of mouth, are the significant antecedents of spiritual tourism. In contrast, social media is not the moderator of the research relationships. In summary, spiritual tourism becomes a critical concept, principle and guideline for sustainable tourism management. It has promoted, motivated and encouraged all tourists from inside and outside Thailand to continuously visit the Naga Cave, a tourist destination located in Bueng Kan, Thailand. Moreover, the executives of the national park in Bueng Kan, Tourism Authority of Thailand, and other related government and private agencies need to work, plan, manage, and collaborate effectively in order to maintain and sustain the resources, the assets and the surroundings of the Naga Cave. All aforementioned activities and operations could directly and indirectly enhance the performance, success, growth, and sustainability of spiritual tourism of the Naga Cave.

Article Details

How to Cite
Chunhabunyatip, P. (2023). Spiritual Tourism and Travel Decision of Naga Cave Tourists, Bueng Kan, Thailand: Roles of Social Media, Tourist Experience, Religious Belief, and Word of Mouth. KKBS Journal of Business Administration and Accountancy, 7(3), 9–30. Retrieved from https://so04.tci-thaijo.org/index.php/kkbsjournal/article/view/265485
Section
Research Articles

References

Adel, A. M., Dai, X., Roshdy, R., & Yan, C, (2021). Muslims’ travel decision-making to non-Islamic destinations: Perspectives from information-seeking models and theory of planned behavior. Journal of Islamic Marketing, 12(4). 918-940.

Ahmadi, A. (2019). Thai Airways: Key influencing factors on customers’ word of mouth. International Journal of Quality and Reliability Management, 26(1), 40-57.

Ajzen, I. & Fishbein, M. (1980). Understanding Attitudes and Predicting Social Behavior, Englewood Cliffs, New Jersey: Prentice-Hall.

Arica, R., Polat, I., Cobanoglu, C., Çorbci, A., Chen, P., & Hsu, M. (2022). Value co-destruction and negative e-WOM behavior: the mediating role of tourist citizenship. Tourism Review, 77(4), 1116-1134.

Awang, Z. (2014). A Handbook on Structural Equation Modeling for Academicians and Practitioner, 1st ed., Kuala Lumpur: MPWA Rich Resources.

Bideci, M. & Bideci, C. (2021). Designing a tourist experience for numen seekers. Qualitative Market Research: An International Journal, 24(5), 704-725.

Bodhanwala, S. & Bodhanwala, R. (2021). Exploring relationship between sustainability and firm performance in travel and tourism industry: a global evidence. Social Responsibility Journal, 18(7), 1251-1269.

Budak, F. K., Gültekin, A. & Özdemir, A. A. (2021). The association between religious belief and treat adherence among those with mental illness. Journal of Religion and Health, 60, 2428-2437.

Chatterjee, J. & Dsilva, N. R. (2021). A study on the role of social media in promoting sustainable tourism in the states of Assam and Odisha. Tourism Critiques: Practice and Theory, 2(1), 74-90.

Choudhary, P. & Gangotia, A. (2017). Do travel decision-making styles and gender of generation Y have any association with travel information share on social networking sites? Journal of Hospitality and Tourism technology, 8(2), 152-167.

Chu, S., Deng, T. & Cheng, H. (2020). The role of social media advertising in hospitality, tourism and travel: A literature review and research agenda. International Journal of Contemporary Hospitality Management, 32(11), 3419-3438.

Dunne, G., Flanagan, S. & Buckley, J. (2011). Towards a decision making model for city break travel. International Journal of Culture, Tourism and Hospitality Research, 5(2), 158-172.

Gaffar, V., Tjahjono, B., Abdullah, T., & Sukmayadi, V. (2022). Like, tag and share: Bolstering social media marketing to improve intention to visit a nature-based tourism destination. Tourism Review, 77(2), 451-470.

Gill, A., Mand, H. S., Biger, N., & Mathur, N. (2018). Influence of religious beliefs and spirituality on decision to insure. International Journal of Emerging Markets, 13(5), 780-800.

Gupta, K. & Gulla, A. (2010). Internet deployment in the spiritual tourism industry: The case of Vaishno Devi Shrine. Worldwide Hospitality and Tourism Themes, 2(5), 507-519.

Haq, F. M. (2014). The significance of partnership as a marketing strategy for Islamic spiritual tourism. Journal of Islamic Marketing, 5(2), 258-272.

Haq, F. M. & Wong, H. Y. (2010). Is spiritual tourism a new strategy for marketing Islam? Journal of Islamic Marketing, 1(2), 136-148.

Heidari, Y., Yazdani, H. R., Saghafi, F., & Reza, M. (2018). The perspective of religious and spiritual tourism research: a systematic mapping study. Journal of Islamic Marketing, 9(4), 747-798.

Hu, X. & Cheng, S. (2019). Thinking styles predict religious belief among subgroupings of university students. Journal of Beliefs and Values, 40(1), 77-87.

Jesurajan, S. V. A. & Prabhu, S. V. (2012). Dimensions of spiritual tourism in Tuiticorin District of Tamil Nadu in India – A critical analysis. Business Intelligence Journal, 5(2), 245-251.

Kaur, G. (2016). Customer interface in spiritual tourism via “synaptic CRM gap”: An Integrative technology-based conceptual model for relationship marketing. Journal of Relationship Marketing, 15(4), 326-343.

Kavoura, A. & Stavrianeas, A. (2015). The importance of social media on holiday visitors’ choices The case of Athens, Greece. EuroMed Journal of Business, 10(3), 360-374.

Kay, A. C., Gaucher, D., McGregor, I., & Nash, K. (2010). Religious belief as compensatory control. Personality and Social Psychology Review, 14(1), 37-48.

Krejcie, R. V. & Morgan, D. W. (1970). Determining sample size for research activities. Educational and Psychological Measurement, 30, 607-610.

Kuo, Y., Hu. T. & Yang, S. (2013). Effects of inertia and satisfaction in female online shoppers on repeat-purchase intention. Managing Service Quality, 23(3), 168-187.

Lin, H., Han, X., Lyu, T., Ho., W., Xu, Y., Hsieh, T., Zhu, L., & Zhang, L. (2020). Task-technology fit analysis of social media use for marketing in the tourism and hospitality industry: A systematic literature review. International Journal of Contemporary Hospitality Management, 32(8), 2677-2715.

Liu, Y., Li, C., McCabe, S., & Xu, H. (2019). How small things affect the big picture? The effect of service product innovation on perceived experience value. International Journal of Contemporary Hospitality Management, 31(7), 2994-3014.

Martin, D. & Woodside, A. G. (2012). Structure and process modeling of seemingly unstructured leisure-travel decisions and behavior. International Journal of Contemporary Hospitality Management, 24(6), 855-872.

Medhekar, A. & Haq, F. M. (2012). Development of spiritual tourism circuits: The case of India. Journal on GSTF Business Review, 12(2), 212-218.

Moliner-Velázquez, B., Ruiz-Molina, M. & Fayos-Gardó, T. (2015). Satisfaction with service recovery: Moderating effect of age in the word-of-mouth. Journal of Consumer marketing, 32(6), 470-484.

Moro, S. & Rita, P. (2018). Brand strategies in social media in hospitality and tourism. International Journal of Contemporary Hospitality Management, 30(1), 343-364.

Mukerjee, K. (2020). Impact of self-service technologies in retail banking on cross-buying and word-of-mouth. International Journal of Retail and Distribution Management, 48(5), 485-500.

Musa, G., Najmin, S., Thirumoorthi, T., & Taha, A. Z. (2017). Examining visitors’ experience with Batu Cave, using the four realm experiential theory. International Journal of Tourism Cities, 3(2), 105-120.

O’Brien, R. M. (2007). A caution regarding rules of thumb for variance inflation factors. Quality and Quantity, 41, 673-690.

Park, J. H., Shuin, H. & Seo, Y. (2022). What does northern European travel mean to South Koreans? Focusing on Travel Decision Process. Administrative Sciences, 12, 109-129.

Prentice, C. (2020). Enhancing the tourist experience with emotional intelligence. Tourism Review, 75(5), 733-744.

Quratulain, S., Al-Hawari, M. A. & Bani-Melhem, S. (2021). Perceived organizational customer orientation and frontline employees’ innovative behaviors: Exploring the role of empowerment and supervisory fairness. European Journal of Innovative Management, 24(2), 533-552.

Ratnasari, R. T., Gunawan, S., Mawardi, I., & Kirana, K. C. (2021). Emotional experience on behavioral intention for halal tourism. Journal of Islamic Marketing, 12(4), 864-881.

Saenger, C., Thomas, V. I. & Bock, D. E. (2020). Compensatory word of mouth as symbolic self-completion: When talking about a brand can restore consumers’ self-perceptions after self-threat. European Journal of marketing, 54(4), 671-690.

Sharma, R., Awasthi, S. & Agarwal, K. K. (2019). Spiritual tourism experience: A study of tourists visiting Allahabad and Varanasi. Adhyayan, 9(1), 70-76.

Shekari, F., Azizi, F. & Mohammadi, Z. (2023). Investigating literary gaze through the orchestra model of the tourist experience. International Journal of Tourism Cities, 9(1), 268-285.

Sheng, C. & Chen, M. (2013). Tourist experience expectations: Questionnaire development and text narrative analysis. International Journal of Culture, Tourism and Hospitality Research, 7(1), 93-104.

Stoddart, M. C., Catano, G., Ramos, H., Vodden, K., Lowery, B., & Butters, L. (2020). Collaboration gaps and regional tourism networks in rural costal communities. Journal od Sustainable Tourism, 28(4), 625-645.

Teng, C., Wang, Y., Cheng, Y., & Wang, S. (2023). Religious beliefs and food waste prevention practices: Mechanisms of divine and environmental awareness. Journal of Hospitality Marketing and Management, 32(4), 530-554.

Varkaris, E. & Neuhofer, B. (2017). The influence of social media on the consumers’ hotel decision journey. Journal of Hospitality and Tourism technology, 8(1), 101-118.

Xu, B. (2020). A competitive resource: Consumer-perceived new-product creativity. Journal of Product and Brand Management, 29(7), 999-1010.

Yamane, T. (1967). Statistics: An Introductory Analysis, 2nd ed., New York: Harper and Row.