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บทคัดย่อ

Self-Perceived Employability, Trust Inside Organizations, and Organizational Citizenship Behavior of Employees at a Toyota's Dealer Company

The objectives of this research were to study the level of self-perceived employability, trust inside organizations, and organizational citizenship behavior of employees at a Toyota's dealer company. It also examined the influence of personal factors, self-perceived employability and trust inside the organization on organizational citizenship behavior of employees at that company. The sample in this research consisted of 144 employees at a Toyota's dealer company. Analytical statistics employed were the percentages, the mean, the standard deviation, and the stepwise multiple regression analysis. The results were as follows. Firstly, the employees had overall high levels of selfperceived employability, trust inside organization, and organizational citizenship behavior. Secondly, tenure in current organization especially the personal factors, trust between the individual employees and the organization, and trust between the individual employees and their employers of trust inside organizations, perceived value of occupation in current organization, and self-valuation outside current organization of self-perceived employability could jointly predict 64.6% of the overall organizational citizenship behavior of employees around at the 0.001 level of statistical significance.