CAUSAL FACTORS AFFECTING THE ORGANIZATIONAL CITIZENSHIP BEHAVIOR OF NURSE WARDS IN BHUMIBOL ADULYADEJ HOSPITAL
Keywords:Organizational Citizenship Behavior, Motivation, Trust
This research aims to determine the consistency of modeling a causal relationship between the motivation to work, trust organization and justice organization that affect the organizational citizenship behavior (OCB) through job satisfaction and affective organizational commitment. The samples were nurses wards in Bhumibol Adulyadej Hospital of 254 people using stratified random sampling by nurses working under wards. Questionnaires were developed the confidence coefficient alpha Cronbach between 0.78 to o.89. Statistical data analysis were mean, standard deviation, correlation and the analysis influence the observed variables. The research found that the model is in harmony with the empirical data, a very good value, p-value = 0.930 Chi square = 1.144 df = 2 RMSEA = 0.000 and variable organizational citizenship behavior (OCB) was influenced directly by job satisfaction (JobSat) has positively influenced the 1.00 significance level of .05, and indirect positive motivation to work (Motivation) trust organization (Trust) and justice organization (Justice) variable transmission satisfaction (JobSat) equal to 1.01 are statistically significant at the .05 level. The influence of causal variables can explain the variance of the organizational citizenship behavior (OCB) was 46.8 percent. Finally, theoretical and managerial contributions are provided and suggestions for further research are introduced.