อิทธิพลของการแลกเปลี่ยนความสัมพันธ์ระหว่างผู้นำกับผู้ตามและการรับรู้การสนับสนุนจากองค์กรที่มีต่อความยึดมั่นผูกพันในงานและคุณภาพการบริการของปลัด ประจำองค์กรปกครองส่วนท้องถิ่นจังหวัดร้อยเอ็ด
คำสำคัญ:
การแลกเปลี่ยนความสัมพันธ์ระหว่างผู้นำกับสมาชิก การรับรู้การสนับสนุนจากองค์กร ความยึดมั่นผูกพันในงาน คุณภาพการบริการบทคัดย่อ
การวิจัยครั้งนี้มีวัตถุประสงค์เพื่อศึกษาผลกระทบการแลกเปลี่ยนความสัมพันธ์ระหว่างผู้นำกับผู้ตามและการรับรู้การสนับสนุนจากองค์กรต่อคุณภาพการบริการผ่านความยึดมั่นผูกพันในงานของปลัดประจำองค์กรปกครองส่วนท้องถิ่นจังหวัดร้อยเอ็ด การวิจัยนี้ใช้ระเบียบวิธีวิจัยแบบเชิงสำรวจ โดยใช้แบบสอบถามเป็นเครื่องมือที่ใช้ในการเก็บรวบรวมข้อมูลกับกลุ่มตัวอย่าง จำนวน 117 คน คือ ปลัดประจำองค์กรปกครองส่วนท้องถิ่นจังหวัดร้อยเอ็ด การวิเคราะห์ข้อมูลเชิงปริมาณใช้สถิติเชิงพรรณนา ได้แก่ ค่าความถี่ ค่าร้อยละ ค่าเฉลี่ย และค่าเบี่ยงเบนมาตรฐาน และสถิติเชิงอนุมานได้แก่ การวิเคราะห์สัมประสิทธิ์สหสัมพันธ์ การวิเคราะห์การถดถอยเชิงเส้นอย่างง่าย และการวิเคราะห์การถดถอยพหุคูณ ผลการวิจัยพบว่าการแลกเปลี่ยนระหว่างผู้นำกับผู้ตามและการรับรู้การสนับสนุนจากองค์กรมีอิทธิพลเชิงบวกต่อความยึดมั่นผูกพันในงานและคุณภาพการบริการอย่างมีนัยสำคัญทางสถิติที่ระดับ 0.01 สำหรับการทดสอบตัวแปรคั่นกลางพบว่าความยึดมั่นผูกพันในงานเป็นตัวแปรคั่นกลางในความสัมพันธ์ระหว่างการแลกเปลี่ยนระหว่างผู้นำกับผู้ตามและการรับรู้การสนับสนุนจากองค์กรที่มีอิทธิพลกับคุณภาพบริการ
References
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Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182.
Bilgin, N., & Demirer, H. (2012). “The examination of the relationship among organizational support, affective commitment and job satisfaction of hotel employees”, Procedia-Social and Behavioral Sciences, 51(1), 470-473.
Breevaart, K., Bakker, A. B., Demerouti, E., & Van Den Heuvel, M. (2015). Leader member exchange, work engagement, and job performance. Journal of Managerial Psychology, 30, 754-770.
Celep, C., & Yilmazturk, O.E. (2012). The relationship among organizational trust, multidimensional organizational commitment and perceived organizational support in educational organizations. Procedia-Social and Behavioral Sciences, 46(1), 5763-5776.
Chiang, C. F., & Hsieh, T. S. (2012). The Impacts of Perceived Organizational Support and Psychological Empowerment on Job Performance: The Mediating Effects of Organizational Citizenship Behavior. International Journal of Hospitality Management, 3,180–190.
Dulebohn, J. H., Bommer, W. H., Liden, R. C., Brouer, R. L., & Ferris, G. R. (2012). A meta analysis of antecedents and consequences of leader-member exchange: Integrating the past with an eye toward the future. Journal of Management, 38, 1715-1759.
Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71,500–507.
Eisenberger, R., Karagonlar, G., Stinglhamber, F., Neves, P., Becker, T. E., Gonzalez-Morales, M. G., & SteigerMueller, M. (2010). Leader-member exchange and affective organizational commitment: The contribution of supervisor’s organizational embodiment. Journal of Applied Psychology, 95,1085-1103.
Elstad, E.,Christophersen, K.A., & Turmo,A. (2013). Antecedents of organizational citizenship behavior among educators in language education for adult immigrants in Norway. Adult Education Quarterly, 63(1), 78-96.
Foxall, G.R., & Yani-de-Soriano, M.M. (2005). Situational influences on consumers, attitudes and behavivor. Journal of Business research, 58, 518-525.
Frazier, P. A., Tix, A. P., & Baron, R. M. (2004). Testing moderator and mediator effects in counseling psychology. Journal of Counseling Psychology, 51(1), 115-134.
Gerstner, C. R., & Day, D. V. (1997). Meta-analytic review of leader–member exchange theory: Correlates and construct ideas. Journal of Applied Psychology, 82, 827–844.
Gracia, E., Salanova, M., Grau, R., & Cifre, E. (2013). How to enhance service quality through organizational facilitators, collective work engagement, and relational service competence. European Journal of Work and Organizational Psychology, 22(1), 42-55.
Gu, Q., Tang, T. Li-Ping & Jiang, W. (2015). Does Moral Leadership Enhance Employee Creativity? Employee Identification with Leader and Leader–Member Exchange in the Chinese Context. Journal of Business Ethics, 126(3), 513-529.
Hair, J.F.I., Black, W.C., Babin, B.J., Anderson, R.E., & Tatham, R.L. (2006). Multivariate Data Analysis. 6th Ed. New Jersey: Pearson.
Hill, E.J. (2005). Work - family facilitation and conflict, working fathers and mothers, work-family stressors and support. Journal of Family Issues, 26(6), 793 – 819
Inoue, A., Kwakami, N., Tsuno, K., Shimazu, A., Tomioka, K., & Nakanishi, M. (2013). Job demands, job resources, and work engagement of Japanese employees: a perspective cohort study. International Archives of Occupational and Environmental Health, 86(4), 441-449.
Jackson, L.T.B, Rothman,S., & Vijver,F.J.R (2006). A Model of work-related well-being for educators in South Africa. Stress and Health, 22, 263-274.
Jing-zhou, P., Xiao-xue, Z.,& Xia-qing, Z. (2008).The role of leadership between the employees and the organization: A bridge or a ravine? an empirical study from China. Journal of Management and Marketing Research, 1-14.
Kahn, W.A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33, 692-724.
Kitkuan, R. (2004). The Effect of leadership and Followership Styles on Employees’ Job satisfaction : A Case Study of Ministry of Science and Technology and Aeronautical Radio of Thailand. (Master’s thesis). Thammasat University, Bangkok. [In Thai]
Klaipetch, P. (2005). Effect of perceived organizational support and organizational justice on commitment and turnover intentions. (Master’s thesis).Dhurakijpundit University, Bangkok. [In Thai]
Klein, K.J., Tosi. H., & Albert A. J. C. (1999). Multilevel theory building: Benefits, barriers, and new developments. Academy of Management Review, 24(2), 248-53.
Liden, R. J., & Maslyn, J. M. (1998). Multi-Dimensionality of leader-member exchange : An empirical assessment through scale development. Journal of Management, 24, 30-43.
LLies, R., Nahrgang, J. D., & Morgeson, F. P. (2007). Leader–member exchange and citizenship behaviors: A meta-analysis. Journal of Applied Psychology, 92, 269–277.
Martin, R., Guillaume, Y., Thomas, G., Lee, A., & Epitropaki, O. (2016). Leader–member exchange (LMX) and performance: A meta‐analytic review. Personnel Psychology, 69(1), 67-121.
Organ, D. W., Podsakoff, P. M., & MacKenzie, S.B. (2006). Organizational citizenship behavior: Its nature, antecedents, and consequences. USA: Sage Publications, Inc.
Orn-uma, C. (2015). Mediator variable, An Encylopedia of education. Retrieved form http://ejournals.swu.ac.th/article
Rhoddes, L., Eisenberger, R.,& Armile, S.(2001) Affective commitment to the organization : The Contribution of perceived organization support. Journal of Applied Psychology, 86, 825- 836.
Saks, A. M. (2006). Antecedents and Consequences of Employee Engagement. Journal of Managerial Psychology, 21(7), 600-619.
Salanova, M., Agut, S., & Peiro´, J. M. (2005). Linking organizational resources and work engagement to employee performance and customer loyalty: The mediation of service climate. Journal of Applied Psychology 90(6), 1217-27.
Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources, and their relationship with burnout and engagement: A multi-sample study. Journal of Organizational Behavior, 25, 293–315.
Schaufeli, W. B., Bakker A. B., & Salanova, M. (2006).The measurement of work engagement with a short questionnaire: A cross-national study. Journal of Educational and Psychological Measurement, 66, 701-716.
Srisa-ard, B. (2010). Basic Research. (8th Ed).Bangkok: Suviriyasarn. [In Thai]
Tairuakham, S. (2009). Research Methodology for Humanities and Social Sciences Mahasarakham: Mahasarakham university printing. [In Thai]
Vanichbuncha, K. (2012). Statistics for Research.(6th Ed). Bangkok: Thammasat. [In Thai]
Yawirach,N. (2009). Leadership and Strategic Leader.(7th Ed).Bangkok: Triple group. [In Thai]
Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182.
Bilgin, N., & Demirer, H. (2012). “The examination of the relationship among organizational support, affective commitment and job satisfaction of hotel employees”, Procedia-Social and Behavioral Sciences, 51(1), 470-473.
Breevaart, K., Bakker, A. B., Demerouti, E., & Van Den Heuvel, M. (2015). Leader member exchange, work engagement, and job performance. Journal of Managerial Psychology, 30, 754-770.
Celep, C., & Yilmazturk, O.E. (2012). The relationship among organizational trust, multidimensional organizational commitment and perceived organizational support in educational organizations. Procedia-Social and Behavioral Sciences, 46(1), 5763-5776.
Chiang, C. F., & Hsieh, T. S. (2012). The Impacts of Perceived Organizational Support and Psychological Empowerment on Job Performance: The Mediating Effects of Organizational Citizenship Behavior. International Journal of Hospitality Management, 3,180–190.
Dulebohn, J. H., Bommer, W. H., Liden, R. C., Brouer, R. L., & Ferris, G. R. (2012). A meta analysis of antecedents and consequences of leader-member exchange: Integrating the past with an eye toward the future. Journal of Management, 38, 1715-1759.
Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71,500–507.
Eisenberger, R., Karagonlar, G., Stinglhamber, F., Neves, P., Becker, T. E., Gonzalez-Morales, M. G., & SteigerMueller, M. (2010). Leader-member exchange and affective organizational commitment: The contribution of supervisor’s organizational embodiment. Journal of Applied Psychology, 95,1085-1103.
Elstad, E.,Christophersen, K.A., & Turmo,A. (2013). Antecedents of organizational citizenship behavior among educators in language education for adult immigrants in Norway. Adult Education Quarterly, 63(1), 78-96.
Foxall, G.R., & Yani-de-Soriano, M.M. (2005). Situational influences on consumers, attitudes and behavivor. Journal of Business research, 58, 518-525.
Frazier, P. A., Tix, A. P., & Baron, R. M. (2004). Testing moderator and mediator effects in counseling psychology. Journal of Counseling Psychology, 51(1), 115-134.
Gerstner, C. R., & Day, D. V. (1997). Meta-analytic review of leader–member exchange theory: Correlates and construct ideas. Journal of Applied Psychology, 82, 827–844.
Gracia, E., Salanova, M., Grau, R., & Cifre, E. (2013). How to enhance service quality through organizational facilitators, collective work engagement, and relational service competence. European Journal of Work and Organizational Psychology, 22(1), 42-55.
Gu, Q., Tang, T. Li-Ping & Jiang, W. (2015). Does Moral Leadership Enhance Employee Creativity? Employee Identification with Leader and Leader–Member Exchange in the Chinese Context. Journal of Business Ethics, 126(3), 513-529.
Hair, J.F.I., Black, W.C., Babin, B.J., Anderson, R.E., & Tatham, R.L. (2006). Multivariate Data Analysis. 6th Ed. New Jersey: Pearson.
Hill, E.J. (2005). Work - family facilitation and conflict, working fathers and mothers, work-family stressors and support. Journal of Family Issues, 26(6), 793 – 819
Inoue, A., Kwakami, N., Tsuno, K., Shimazu, A., Tomioka, K., & Nakanishi, M. (2013). Job demands, job resources, and work engagement of Japanese employees: a perspective cohort study. International Archives of Occupational and Environmental Health, 86(4), 441-449.
Jackson, L.T.B, Rothman,S., & Vijver,F.J.R (2006). A Model of work-related well-being for educators in South Africa. Stress and Health, 22, 263-274.
Jing-zhou, P., Xiao-xue, Z.,& Xia-qing, Z. (2008).The role of leadership between the employees and the organization: A bridge or a ravine? an empirical study from China. Journal of Management and Marketing Research, 1-14.
Kahn, W.A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33, 692-724.
Kitkuan, R. (2004). The Effect of leadership and Followership Styles on Employees’ Job satisfaction : A Case Study of Ministry of Science and Technology and Aeronautical Radio of Thailand. (Master’s thesis). Thammasat University, Bangkok. [In Thai]
Klaipetch, P. (2005). Effect of perceived organizational support and organizational justice on commitment and turnover intentions. (Master’s thesis).Dhurakijpundit University, Bangkok. [In Thai]
Klein, K.J., Tosi. H., & Albert A. J. C. (1999). Multilevel theory building: Benefits, barriers, and new developments. Academy of Management Review, 24(2), 248-53.
Liden, R. J., & Maslyn, J. M. (1998). Multi-Dimensionality of leader-member exchange : An empirical assessment through scale development. Journal of Management, 24, 30-43.
LLies, R., Nahrgang, J. D., & Morgeson, F. P. (2007). Leader–member exchange and citizenship behaviors: A meta-analysis. Journal of Applied Psychology, 92, 269–277.
Martin, R., Guillaume, Y., Thomas, G., Lee, A., & Epitropaki, O. (2016). Leader–member exchange (LMX) and performance: A meta‐analytic review. Personnel Psychology, 69(1), 67-121.
Organ, D. W., Podsakoff, P. M., & MacKenzie, S.B. (2006). Organizational citizenship behavior: Its nature, antecedents, and consequences. USA: Sage Publications, Inc.
Orn-uma, C. (2015). Mediator variable, An Encylopedia of education. Retrieved form http://ejournals.swu.ac.th/article
Rhoddes, L., Eisenberger, R.,& Armile, S.(2001) Affective commitment to the organization : The Contribution of perceived organization support. Journal of Applied Psychology, 86, 825- 836.
Saks, A. M. (2006). Antecedents and Consequences of Employee Engagement. Journal of Managerial Psychology, 21(7), 600-619.
Salanova, M., Agut, S., & Peiro´, J. M. (2005). Linking organizational resources and work engagement to employee performance and customer loyalty: The mediation of service climate. Journal of Applied Psychology 90(6), 1217-27.
Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources, and their relationship with burnout and engagement: A multi-sample study. Journal of Organizational Behavior, 25, 293–315.
Schaufeli, W. B., Bakker A. B., & Salanova, M. (2006).The measurement of work engagement with a short questionnaire: A cross-national study. Journal of Educational and Psychological Measurement, 66, 701-716.
Srisa-ard, B. (2010). Basic Research. (8th Ed).Bangkok: Suviriyasarn. [In Thai]
Tairuakham, S. (2009). Research Methodology for Humanities and Social Sciences Mahasarakham: Mahasarakham university printing. [In Thai]
Vanichbuncha, K. (2012). Statistics for Research.(6th Ed). Bangkok: Thammasat. [In Thai]
Yawirach,N. (2009). Leadership and Strategic Leader.(7th Ed).Bangkok: Triple group. [In Thai]
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2019-07-26
How to Cite
เอกพันธ์ ม. (2019). อิทธิพลของการแลกเปลี่ยนความสัมพันธ์ระหว่างผู้นำกับผู้ตามและการรับรู้การสนับสนุนจากองค์กรที่มีต่อความยึดมั่นผูกพันในงานและคุณภาพการบริการของปลัด ประจำองค์กรปกครองส่วนท้องถิ่นจังหวัดร้อยเอ็ด. วารสารการจัดการสมัยใหม่, 17(1), 118–131. สืบค้น จาก https://so04.tci-thaijo.org/index.php/stou-sms-pr/article/view/159335
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