QUALITY MANAGEMENT WITH THE PUBLIC SERVICES OF THE MUNICIPALITIES IN LOPBURI PROVINCE

Abstract

Research on Quality Management with the municipalities in Lopburi province have a purpose1) to Study level and analyze management quality influencing management of Lopburi Municipality 2) to Study level and analyze management result influencing public service of Lopburi Municipality Sampling was divided into 2 groups such as responsible or related to service quality of Lopburi Municipality for 7 person from purposive sampling and Municipality officers for 352 person from 10 Municipality by multi stage sampling and simple sampling, descriptive statistics were percentage and average to explained general information and inference statistics were factor analysis for public service study, multiple regression analysis for testing of factors influencing public service of Municipality, qualitative research was supported quantitative research      

     Research results were found that

     1. Management level and management result level of Lopburi Municipality were at high level

     2. Service receiver focused, officers focused and high process management influencing high level of operation of Municipality

     3. High service quality and effective operation influencing higher of public service in aspect of personnel and process

     4. High effectiveness of mission influencing low public service in aspect of facilities and service channel

     5. High Service quality, effective operation and organization development influencing high public service in aspect of facilities and service channel.