GUIDELINES FOR OUTSOURCING SERVICE FOR THE MANAGEMENT OF PRIVATE HOSPITAL IN UBON RATCHATHANI PROVINCE

Abstract

          The objectives of this study were: to study factors affecting decision making on outsourcing service and outsourcing service for the management of private hospital in Ubon Ratchathani Province; to study the relationship between factors affecting decision making on outsourcing service and outsourcing service for the management of private hospital in Ubon Ratchathani Province; and, provide the guidelines for outsourcing service for the management of private hospital in Ubon Ratchathani Province. The combination of quantitative method and qualitative method were applied. There were 312 samples. The research tools were questionnaire and in-depth interview. Frequency, percentage, mean score, standard deviation, and Pearson correlation, and content analysis were utilized to analyze the data. The research results showed that: factors affecting decision making on outsourcing service on the overall was in more level (high), considering each items from the most to least important requirement as follows: cost, service quality, and external operation of organization; outsourcing service for the management of private hospital on the overall was in more level (high), considering each items from the most to least important requirement as follows: human resource, financial, and management. The relationship between factors affecting decision making on outsourcing service and outsourcing service for the management of private hospital were related significantly at .01 and .05 level. In addition, guidelines for outsourcing service for the management of private hospital: should explore the need for outsourcing service, developing and improving the collaborative process between the service company and the hospital, and should find ways to maintain knowledge even without outsourcing service.