GUIDELINES FOR DEVELOPMENT OF EFFECTIVE PUBLIC SERVICES OF INSTITUTE FOR SKILL DEVELOPMENT 11, SURATTHANI

Abstract

The objectives of this research were to study the level of the Efficiency Performance in services to the people of Suratthani Institute For Skill Development 11, to study the factors that affect to the Efficiency Performance in services to the people of Suratthani Institute For Skill Development 11, to compare the factors that affect to the Efficiency Performance in services to the people of suratthani Institute For Skill Development 11 which classified by personal factors and to study the state of problem and the suggestion in order to find out the guideline to the Efficiency Development in services to the people of Suratthai Institute For Skill Development 11. The samples group were divided into 2 groups consisted of Suratthani Institute For Skill Development 11 Officers, totally 54 persons and service Users, totally 350 persons. The data were collected by questionnaire with the reliability of the officer at 0.898 and 0.867 of Service user. To analyze the Descriptive Statistic data by using Frequency, Percentage, Standard Deviation, t-test and f- test. The results of the study were found that the level of the Efficiency Performance in services to the people of Suratthani Institute For Skill Development 11 and factors that affected to the Efficiency Performance in services to the people of Suratthani Institute For Skill Development 11, overall were at high level. However, the results when each aspect was considered, all were found at high level. In addition, the result after compared the factors that affect to the Efficiency Performance in services to the people of Suratthani Institute For Skill Development 11 classified by basic data, the overall were found the gender, age, education background, occupation and revenue, overall found as followed, fairness of services receiving aspect,on time delivering services aspect, appropriate services aspect and continuous services aspect had strategic significant different at 0.05 Regarding to progressive service aspect had not different otherwise, regarding to guideline to the Efficiency Development in services to the people of Suratthani Institute For Skill Development 11 had to increase working integrated altogether with government and private sectors in order to develop labor skill, National Skill Standard Testing reducing working time, using more technologies and cooperate with Skill Development Sub-Committee and also Province Skill Development Institute, Quality Assurance, Increasing of Labor Productivity to be the guideline of the operation and driving the mission of Suratthani Institute For Skill Development 11 to be moving forward with more efficiency and can meet requirement of the service users according to their objectives.