Factors Related to Remote Working Affecting Knowledge Sharing Case Study of an Industrial Printing Ink Distributor in Samut Sakhon Province

Abstract

Nowadays, the work model is becoming more off-site work and more work from home. Technology and equipment that can support work, internet connection, and well-allocated work environment will help reduce stress and increase concentration during work, as well as increase job satisfaction for employees. But on the other hand, working in a distraction-filled office creates stress and results in lower job satisfaction. Knowledge sharing is one of the important factors to develop an organization’s competitiveness. It directly contributes to skill development of employees. The researchers therefore observed the behavior of knowledge sharing during remote working to find out what factors might influence employees to share more or less useful knowledge with their colleagues.  Hence, there was an interest in research study on the effect of remote working on knowledge sharing and related factors. The selected factors consisted of four aspects namely job satisfaction, trust in colleagues, interpersonal bond, and perceived organization support.  The census was collected from an industrial printing ink distributor in Samut Sakhon Province in the form of online questionnaires and set of questionnaires.

The research results revealed that remote working had positive effect on the factors of job satisfaction, perceived organization support, and behavior of knowledge sharing significantly but it had negative effect on the factor of interpersonal bond.  The factor of trust in colleagues had no statistical significance.  It was concluded that remote working did not affect the trust in colleagues.