The Service Quality of Juristic Persons in Primo Management of Condominium Co., Ltd.
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Abstract
The objectives of this research were to 1) study the service quality factors of juristic persons. 2) study the level of service satisfaction. 3) compare service satisfaction of juristic persons which are classified by personal information, and 4) study the relationship between the service quality factors and the service satisfaction of juristic persons in Primo Management of Condominium Juristic Persons Co., Ltd. The population was 384 clients who got the service in juristic persons of Primo Management of Condominium Co., Ltd. Questionnaires were research tools. Data were analyzed by using percentage, mean, t-test, f-test, one-way ANOVA, correlation, and regression analysis. The statistical significance was at the level of .05.
The results of the study revealed that 1. the factor of service quality was a medium, 2. level of service satisfaction was moderate, 3. the results of the hypothesis testing of personal data on gender, age, monthly income, marital status and different residence status affects service satisfaction. That is not different, but different levels of education had different effects on service satisfaction, and 4. the service quality was correlated with service satisfaction in the high level of relationship in the same direction and the service quality influenced service satisfaction.
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References
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