• Burathep Chokthananukoon Institute for Population and Social Research, Mahidol University


Public Service Motivation, Job Satisfaction, Organization Engagement, Organization Citizenship Behavior, Public service efficiency


This research investigated the influence of Public service efficiency on Organizational Behavior factors; Public Service Motivation, Job satisfaction, Organization engagement, and Organization Citizenship Behavior. A sample of 460 respondents from Bangkok Medical Service Department. The findings show that organizational behavior factors model had influenced on public service effectiveness of Medical Service Department officials and coincided with the empirical data c2 = 138.364, df = 114, p = 0.0600, c2/df = 1.213, CFI = 0.999, GFI = 0.973, RMSEA = 0.0216, SRMR = 0.0260. Organization Citizenship Behavior and Job Satisfaction had direct positive influence on Work Efficiency, which could explain the variances of Work Efficiency 78.0 percent. Bangkok Medical Service Department should focus to develop in topic of Organization Citizenship Behavior to affect Public service efficiency.


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How to Cite

Chokthananukoon, B. (2022). EFFECTS OF PUBLIC SERVICE EFFICIENCY ON ORGANIZATION BEHAVIORAL OF BANGKOK MEDICAL SERVICE DEPARTMENT THAILAND. Modern Management Journal, 20(2), 102–115. Retrieved from https://so04.tci-thaijo.org/index.php/stou-sms-pr/article/view/257464



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