THE BEST PRACTICE STUDY OF PERSONNEL WORKING IN THE EDUCATIONAL QUALITY ASSURANCE, A CASE STUDY OF THE FACULTY OF PHARMACY SILPAKORN UNIVERSITY

Abstract

            This study had the objective to study the best practice of personnel working educational quality assurance in the Faculty of Pharmacy. Key informant were 3 personnel working in educational quality assurance in the Faculty of Pharmacy Silpakorn University.   This research was qualitative research that collected data by interview, content analysis, and theories. The data were presented by description. The research result was found that the dean and administrators of the Faculty of Pharmacy had a strong commitment to be leaders who controlled, supervised, and conducted Educational Quality Assurance and Education Criteria for Performance Excellence (EdPEx), which was a part of organizational management and development. It was a good role model of the personnel. They also inherited the intention to develop the organization. As a result, personnel working educational quality assurance in the Faculty of Pharmacy had a positive attitude towards the development of educational quality assurance operations. There was a systematic process PDCA (Plan-Do-Check-Act), which had the following process: Plan - established guidelines and methodologies, Do - operated according to the established guidelines and methodologies, Check – evaluated, Act - reviewed and improved guidelines and methodologies until becoming the best practice.

            The personnel working educational quality assurance in the Faculty of Pharmacy, Silpakorn University had the best practice in educational quality assurance operation of     1.driving quality assurance operations by creating recognition, perception, and understanding and participate in educational quality assurance operation. 2. tracking and collecting data to collect data based on indications completely, supporting organizational development and educational quality assurance operation efficiently.