The Quality of Public Service of Disaster Prevention and Mitigation According to Buddhist Principles of Moungnoi Subdistrict Municipality Pa Sang District, Lamphun Province

Abstract

This research aims to 1.) Study the quality of public service in disaster prevention and mitigation. 2.) Compare the quality of disaster prevention and mitigation services provided to the public by Mueang Noi Subdistrict Municipality, Pa Sang District, Lamphun Province, classified by personal factors. 3.) Presenting guidelines to enhance the quality of public disaster prevention and mitigation services according to Buddhist principles for the Mueang Noi Subdistrict Municipality, Pa Sang District, Lamphun Province. The research employed a mixed-methods approach, targeting the general public aged 18 and above, totaling 368 individuals. Data analysis was conducted using frequency, percentage, mean, standard deviation, and t-test and f-test analyses. Qualitative research was carried out through in-depth interviews with 10 key informants, utilizing content analysis techniques, and presented descriptively.

The results of the research study found that

1) The level of public opinion in the Mueang Noi Subdistrict Municipality regarding the quality of disaster prevention and mitigation services provided by the Mueang Noi Subdistrict Municipality, Pa Sang District, Lamphun Province, is generally at a high level.

2)The results of comparing the level of public opinion in the Mueang Noi Subdistrict Municipality. Regarding the quality of public services in disaster prevention and mitigation provided by the municipal district Moung Noi, Pa Sang District, Lamphun Province, found that gender and average monthly income did not differ in opinions, thus rejecting the research hypothesis. However, age, education level, and occupation differed in opinions. Regarding the quality of public service in disaster prevention and mitigation by the Mueang Noi Subdistrict Municipality, Pa Sang District, Lamphun Province, there are differing opinions; thus, the research hypothesis is accepted.

3)Guidelines for improving the quality of public services in disaster prevention and mitigation Guidelines for improving the quality of public services in disaster prevention and mitigation According to the principles of Buddhism of Mueang Noi Subdistrict Municipality, Pa Sang District, Lamphun Province, it was found that in terms of satisfaction (chanda), promoting work with love and satisfaction helps improve service efficiency. In terms of diligence (viriya) organizing work systems and developing work skills. Regarding mindfulness (citta), creating motivation for staff to dedicate themselves and take responsibility in their work. Regarding the use of wisdom in consideration (vimamsa), developing a system for evaluating situations and learning to prepare staff for future challenges.