อิทธิพลของการถ่ายโอนความรู้ที่ส่งผลต่อประสิทธิภาพของการจ้างบุคคลภายนอกด้านเทคโนโลยีสารสนเทศของธนาคารไทย
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อุตสาหกรรมธนาคารในประเทศไทยกำลังเข้าสู่ยุคดิจิทัล ดังนั้นโครงการด้านเทคโนโลยีสารสนเทศจึงมีความสำคัญและต้องดำเนินงานด้วยความรวดเร็วและมีประสิทธิภาพสูง งานวิจัยนี้มีวัตถุประสงค์เพื่อศึกษาอิทธิพลของการถ่ายโอนความรู้ที่ส่งผลต่อประสิทธิภาพของการจ้างบุคคลภายนอกด้านเทคโนโลยีสารสนเทศของธนาคารไทย ทำการเก็บรวบรวมข้อมูลโดยใช้แบบสอบถามจากกลุ่มตัวอย่างที่ทำงานเกี่ยวข้องกับงานด้านเทคโนโลยีสารสนเทศใน 7 ธนาคารชั้นนำของประเทศไทย และทำการวิเคราะห์ข้อมูลโดยใช้เทคนิคการวิเคราะห์โมเดลสมการโครงสร้าง (Structural Equation Model: SEM) ผลการวิจัยพบว่าความสามารถของพนักงานเทคโนโลยีสารสนเทศและความสามารถของที่ปรึกษาด้านเทคโนโลยีสารสนเทศส่งผลในเชิงบวกต่อประสิทธิภาพการจ้างบุคคลภายนอกด้านเทคโนโลยีสารสนเทศ อย่างไรก็ตาม ความสามารถของที่ปรึกษาด้านเทคโนโลยีสารสนเทศส่งผลในระดับที่มากกว่า นอกจากนี้ ความสามารถของเจ้าหน้าที่ด้านเทคโนโลยีสารสนเทศและความสามารถของที่ปรึกษาด้านเทคโนโลยีสารสนเทศยังมีส่วนช่วยในการถ่ายโอนความรู้ภายในโครงการเทคโนโลยีสารสนเทศ และการถ่ายโอนความรู้ระหว่างกันนี้ทำให้เกิดเรียนรู้ร่วมกัน สุดท้ายจะส่งผลถึงประสิทธิภาพการจ้างงานด้านเทคโนโลยีสารสนเทศในที่สุด
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