ความสัมพันธ์ระหว่างอัตลักษณ์วิชาชีพ การประเมินแก่นแท้ตนเอง ทัศนคติในการทำงานและพฤติกรรมการเป็นสมาชิกที่ดีขององค์กรในกลุ่มตัวอย่างนักบัญชีของบริษัทญี่ปุ่นในประเทศไทย
Main Article Content
บทคัดย่อ
มีการศึกษาพฤติกรรมการเป็นสมาชิกที่ดีขององค์กร (Organizational Citizenship Behavior: OCB) ของบุคลากรจากหลากหลายอาชีพ เช่น อาจารย์ วิศวกร พยาบาล พนักงานธนาคาร พนักงานฝ่ายผลิต ทหาร เป็นต้น ในขณะที่การศึกษาเรื่องดังกล่าวในกลุ่มนักบัญชีได้รับความสนใจยังไม่มากนัก ทั้ง ๆ ที่วิชาชีพบัญชีมีความสำคัญต่อระบบเศรษฐกิจ โดยเฉพาะงบการเงินของนักบัญชีมีผลต่อการตัดสินใจลงทุนของนักธุรกิจในกิจการต่าง ๆ อย่างมาก จากกรอบแนวคิด เรื่อง OCB ของ Organ (1988) งานวิจัยนำร่องชิ้นนี้ต้องการศึกษาการรับรู้ OCB ของนักบัญชีและวิเคราะห์ความสัมพันธ์ระหว่างอัตลักษณ์วิชาชีพ การประเมินแก่นแท้ตนเอง ความพึงพอใจในการทำงาน ความผูกพันองค์กร การสนับสนุนจากหัวหน้างาน และ OCB ดังกล่าวของนักบัญชีในบริษัทลูกของญี่ปุ่นทั่วประเทศด้วยแบบสอบถามกับนักบัญชีจำนวน 116 คน ใน 15 กลุ่มอุตสาหกรรม วิเคราะห์ข้อมูลด้วยการวิเคราะห์องค์ประกอบ สัมประสิทธิ์สหสัมพันธ์และสมการถดถอยแบบพหุคูณ ผลการวิจัยพบว่า นักบัญชีรับรู้ OCB ในสามมิติคือการให้ความช่วยเหลือ การมีจิตสำนึกและให้ความร่วมมือโดยมีความสัมพันธ์ทางบวกกับตัวแปรต้นทั้งห้าแต่ได้รับอิทธิพลจากสามตัวแปรเท่านั้นคืออัตลักษณ์วิชาชีพ การประเมินแก่นแท้ตนเอง และความพึงพอใจในการทำงานอย่างมีนัยสำคัญทางสถิติ ผลการวิจัยนี้พัฒนาองค์ความรู้ว่าด้วยความสัมพันธ์ระหว่างบทบาทหน้าที่ตามจรรยาบรรณวิชาชีพและ OCB ของนักบัญชีในบริบทของวัฒนธรรมองค์กรว่าด้วยการจัดการทรัพยากรมนุษย์ของบริษัทลูกของญี่ปุ่นในประเทศไทยมีข้อเสนอแนะการนำผลการวิจัยไปประยุกต์ใช้ในองค์กรพร้อมทั้งแนวทางขยายผลการศึกษาต่อไปทั้งในเชิงทฤษฎีและเชิงการวิจัย
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Journal of TCI is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence, unless otherwise stated. Please read our Policies page for more information...
References
Amah, O. E. (2017). Organizational citizenship behavior across culture: Are organizational citizenship behavior scales transferable across culture?. Research Journal of Business Management, 11(2), 56-66.
Aranya, N., & Ferris, K. (1984). A reexamination of accountants’ organizational-professional conflict. The Accounting Review, 59(1), 1-15.
Bizri, R. (2018). Diversity management and OCB: the connection evidence from the Lebanese banking sector. Equality, Diversity and Inclusion, 37(3), 233-253. https://doi.org/10.1108/EDI-03-2017-0059
Bone, H. (2018). The effect of organizational citizenship behavior on organizational commitment: Evidence from local government accountant. European Journal of Social Sciences, 56(2), 238-249.
Bono, J. E., & Judge, T. A. (2003). Self-concordance at work: Toward understanding the motivational effects of transformational leaders. Academy of Management Journal, 46(5), 554-571.
Brierley, J. A., & Cowton, C. J. (2000). Putting meta-analysis to work: Accountants organizational-professional conflict. Journal of Business Ethics, 24, 343-353.
Buachoom, W. (2008). Expectation of investors on accountants' ethics. Kasetsart Applied Business Journal, 2(1), 82-90.
Çalıyurt, K. T. (2019). Introduction: Why Do We Need to Discuss on Ethics, Sustainability in Accounting. In Çalıyurt, K. T. (Eds.), Ethics and Sustainability in Accounting and Finance, Volume I. Accounting, Finance, Sustainability, Governance & Fraud: Theory and Application (pp.3-9). Springer, Singapore. https://doi.org/10.1007/978-981-13-3203-6_1
Carnrinus, E. T., Helms-Lorenz, M., Beijaard, D., Buitink, J., & Hofman, A. (2012). Self-efficacy, job satisfaction, motivation and commitment: Exploring the relationship between indicators of teachers' professional identity. European Journal of Psychology and Education, 27, 115-132. https://doi.org/10.1007/s10212-011-0069-2
Cohen, A., & Kol, Y. (2004). Professionalism and organizational citizenship behavior: an empirical examination among Israeli nurses. Journal of Managerial Psychology, 19(4), 386-405. https://doi.org/10.1108/02683940410537945
Debusscher, J., Hofmans, J., & Fruyt, F. D. (2016). The effects of state core self-evaluations on task performance, organizational citizenship behaviour and counterproductive work behaviour. European Journal of Work and Organizational Psychology, 25(2), 301-315. https://doi.org/10.1080/1359432X.2015.1063486
Dobrow, S., & Higgins, M. (2005). Developmental networks and professional identity: A longitudinal study. Career Development International, 10(6/7), 567-583. https://doi.org/10.1108/13620430510620629
Dubreuil, P., Forest, J., & Courcy, F. (2014). From strengths use to work performance: The role of harmonious passion, subjective vitality, and concentration. Journal of Positive Psychology, 9(4), 335–349. https://doi.org/10.1080/17439760.2014.898318
Edgar, F. (2020). The behavioral model logic: A micro-level examination of competitive strategies, HR practices and employees’ outcomes. Personnel Review, 49(9), 1919-1944.
Farh, J. L., Earley, P. C., & Lin, S. C. (1997). Impetus for Action: A Cultural Analysis of Justice and Organizational Citizenship Behavior in Chinese Society. Administrative Science Quarterly, 42(3), 421–444. https://doi.org/10.2307/2393733
Ficapal-Cusí, P., Enache-Zegheru, M., & Torrent-Sellens, J. (2020). Linking Perceived Organizational Support, Affective Commitment, and Knowledge Sharing with Prosocial Organizational Behavior of Altruism and Civic Virtue. Sustainability, 12(24), 10289. https://doi.org/10.3390/su122410289
Greenhaus, J. H., Parasuraman, S., & Wormley, W. M. (1990). Effects of race on organizational experience, job performance evaluations and career outcomes. Academy of Management Journal, 33(1), 64-86. https://doi.org/10.5465/256352
Hadjali, H. R., & Salimi, M. (2012). An Investigation on the effect of organizational citizenship behaviors toward customer-orientation: A case of nursing home. Procedia-Social Behavioral Science, 57, 524-532. https://doi.org/10.1016/j.sbspro.2012.09.1220
Hall, R. H. (1968). Professionalism and bureaucratization. American Sociological Review, 33(1), 92-104. https://doi.org/10.2307/2092242
Hirasaka, M., Kusaka, Y., & Brogan, J. (2021). Japanese style management in era of change: new management model. SN Business & Economics, 1(85), 1-18.
Husin, S., Chelladurai, P., & Musa, G. (2012). HRM Practices, organizational citizenship behaviors and perceived service quality in golf courses. Journal of Sport Management, 26(2), 143-158. https://doi.org/10.1123/jsm.26.2.143
Ibarra, H. (1999). Provisional selves: Experimenting with image and identity in professional adaption. Administrative Science Quarterly, 44(4), 764-791. https://doi.org/10.2307/2667055
Illies, R., Peng, A. C., Savani, K., & Dimotakis, N. (2013). Guilty and helpful: An emotion-based reparatory model of voluntary work behavior. Journal of Applied Psychology, 98(6), 1051-1059. https://doi.org/https://doi.org/10.1037/a0034162
Indarti, S., Solimun., Fernandes, A. A. R., & Hakim, W. (2017). The effects of OCB in relationship between personality, organizational commitment and job satisfaction on performance. Journal Management Development, 36(10), 1283-1293. https://doi.org/10.1108/JMD-11-2016-0250
Inthorn, K. (2010). Attitudes towards professionalism of accountants in Chiang Mai provinces [Unpublished master’s thesis]. Chiang Mai University.
Judge, T. A., Erez, A., Bono, J. E., & Thoresen, C. J. (2003). The Core Self-Evaluations Scale: Development of a measure. Personnel Psychology, 56(2), 303–331. https://doi.org/10.1111/j.1744-6570.2003.tb00152.x
Judge, T. A., Hulin, C. L., & Dalal, R. S. (2012). Job satisfaction and job affect. In Kozlowski, S. W. J. (Ed.), The Oxford handbook of industrial and organizational psychology, 1, (pp. 496-525). Oxford University Press. https://doi.org/10.1093/oxfordhb/9780199928309.013.0015
Kaburura, A. K. (2011). Competencies, empowerment and organizational citizenship behavior among public sector accountants in Uganda [Unpublished master’s thesis]. Makerere University.
Keereewan, C. (2008). A meta-analysis of factors related to organizational citizenship behavior: Comparative study between western and Thai research [Unpublished master’s IS]. Chulalongkorn University.
Kraithaworn, P. (2012). Review article: Vitality: concept and factors related. Journal of Mental Health of Thailand, 20(2), 121-132.
Krajcsak, Z., & Kozak, A. (2022), The moderating role of remote work in the relationship between organizational culture and OCB: case studies from the financial sector. Journal of Advances in Management Research, 19(2), 300-315. https://doi.org/10.1108/JAMR-07-2021-0247
Kruthboonyong, C. (2014). Desirable characteristics of accountant for Japanese manufacturing companies in Thailand. Thai-Nichi Institute of Technology, Faculty of Business Administration.
Ladebo, O. (2004). Employees' personal motives for engaging in citizenship behavior: The case of workers in Nigeria's agriculture industry. Current Research in Social Psychology, 9(16), 220-233.
Li, Z., Kumar, S. S., Kishore, R., Krishna, B., & Lingam, S. (2020). Hidden Motivation for Knowledge Sharing Behavior and Organizational Recognition: The Moderating Role of Need for Status. Humanities and Social Sciences Letters, 8(4), 493–504.
Malhotra, N. K., Kim, S. S., & Patil, A. (2006). Common method variance in IS research: A comparison of alternative approaches and a re-analysis of past research. Management Science, 52(12), 1865-1883. https://doi.org/10.1287/mnsc.1060.0597
Miller, R. (2012). A prototype skills audit for marketing communications professionals. Marketing Theory, 2(4), 419-428. https://doi.org/10.1177/147059310200200410
Mowday, R. T., Steers, R. M., & Porter, L. W. (1979). The measurement of organizational commitment. Journal of Vocational Behavior, 14(2), 224-247. https://doi.org/10.1016/0001-8791(79)90072-1
Narapan, K. (2016). Organizational characteristics that affect Japanese style management and organizational citizenship behavior [Unpublished master’s IS]. Thai-Nichi Institute of Technology.
Negoro, Y. (2016). The role perception of organizational citizenship behavior in the Japanese hospitality industry [Master’s thesis]. University of Central Florida. https://stars.library.ucf.edu/cgi/viewcontent.cgi?article=6196&context=etd
Nishida, T. (1997). Organizational citizenship behavior in the Japanese companies: On the causes of voluntary actions and motives in the organization. Japanese Journal of Administrative Behavior, 11(2), 101-122.
O'Really, C. A., & Chatman, J. (1986). Organizational commitment and psychological attachment: The effects of compliance, identification and internalization on prosocial behavior. Journal of Applied Psychology, 71(3), 492-499.
Organ, D. W. (1988). Organizational Citizenship Behavior: The good soldier syndrome. Lexington Books.
Organ, D. W. (1997). Organizational citizenship behavior: Its' construct clean-up time. Human Performance, 10(2), 85-97. https://doi.org/10.1207/s15327043hup1002_2
Organ, D. W. (2018). Organizational citizenship behavior: Recent trends and developments. Annual Review of Organizational Psychology and Organizational Behavior, 5(1), 295-306.
Organ, D. W., Podsakoff, P. M., & Mackenzie, S. B. (2006). Organizational Citizenship Behavior: Its nature, antecedents and consequences. Sage.
Parker, L. D., & Warren, S. (2017). The presentation of the self and professional identity: Countering the accountant's stereotype. Accounting, Auditing & Accountability Journal, 30(8), 1895-1924. https://doi.org/10.1108/AAAJ-09-2016-2720
Pinyotragool, N., & Sattavorn, S. (2019). The influence of organizational identity as mediator between ERG theory of motivation and organizational commitment of generation Y. 5th Thai-Nichi Institute of Technology Academic Conference (pp. 1-6). Thai-Nichi Institute of Technology.
Podsakoff, P. M., MacKenzie, S. B., Moorman, R. H., & Fetter, R. (1990). Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors. The Leadership Quarterly, 1(2), 107–142. https://doi.org/10.1016/1048-9843(90)90009-7
Podsakoff, P. M., Mackenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship behaviors: a critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26(3), 513-563. https://doi.org/10.1177/014920630002600307
Podsakoff, N. P., Whiting, S. W., Podsakoff, P. M., & Blume, B. D. (2009). Individual- and organizational-level consequences of organizational citizenship behaviors: A meta-analysis. Journal of Applied Psychology, 94(1), 122–141. https://doi.org/10.1037/a0013079
Pratoom, K. (2017). The influences of high-performance work systems on turnover intention and task performance of accountants. Journal of Business Administration, 40(155), 24-48.
Rasheed, A., Jehanzeb, K., & Rasheed, M. (2013). An investigating of the antecedents of organizational citizenship behaviour: Case of Saudi Arabia. International Journal of Psychological Studies, 5(1), 128-138. https://doi.org/10.5539/ijps.v5n1p128
Rotchanakitumnuai, S. (2019). Challenges of accounting profession in the next decade. Journal of Accounting Profession, 15(47), 5-16.
Rungjaturong, S. (2019). Factors affecting compliance with ethics of professional accountants of listed companies in Thailand. Sripatum Review of Humanities and Social Science, 19(2), 139-153.
Rurkkhum, S. (2021). Organization identification: Linking antecedents, employee engagement and organizational citizenship behavior. Journal of Business Administration, 44(172), 22-40.
Rurkkhum, S., & Bartlett, K. R. (2012). The relationship between employee engagement and organizational citizenship behavior in Thailand. Human Resource Development International, 15(2), 157-174. https://doi.org/10.1080/13678868.2012.664693
Ryan, J. J. (2001). Moral reasoning as a determinant of organizational citizenship behaviors: a study in the public accounting profession. Journal of Business Ethics, 33, 233-244. https://doi.org/10.1023/A:1017584021475
Sabahi, A. H., & Dashti, N. S. (2016). The effect of emotional intelligence and job satisfaction on organizational citizenship behavior. Management Science Letters, 6, 475-480.
Sabanciogllari, S., & Dogan, S. (2015). Relationship between job satisfaction, professional identity and intention to leave the profession among nurses in Turkey. Journal of Nursing Management, 23(8), 1076-1085. https://doi.org/10.1111/jonm.12256
Sanguansat, N. (2014). Factors contributing to stress of accountant in private companies in Bangkok [Unpublished master’s thesis]. Stamford University.
Saragih, S. R., & Joni. (2007). Individualism-collectivism (IC) as an individual difference predictor of organizational citizenship behavior (OCB) in an accounting environment setting. Jurnal Manajemen, 6(2), 1-13.
Sattavorn, S. (1999). A comparative study of the impact of MBO on job satisfaction in Japanese and Thai workers. The Study of Applied Sociology, Tokyo International University, 9, 35-53.
Sattavorn, S. (2020). Predictors of Japanese interpreters' organizational commitment. Nida Business Journal, 26(May), 153-171.
Sattavorn, S. (2021). The mediating role of OCB on the relationship between job satisfaction, organizational commitment and turnover intention of engineers. NIDA Business Journal, 28(May), 129-149.
Sekaran, U., & Bougie, R. J. (2016). Research Methods for Business: A Skill-Building Approach (7th ed.). John Wiley & Sons.
Sharoni, G., Tziner, A., Fein, F. C., Shultz, T., Shaul, K., & Zilberman, L. (2012). Organizational citizenship behavior and turnover intentions: Do organizational culture and justice moderate their relationship?. Journal of Applied Social Psychology, 42(S1), 267-294.
Shockley, K. M., Ispas, D., Rossi, M. E., & Levine, E. L. (2012). A meta-analytic investigation of the relationship between state affect, discrete emotion, and job performance. Human Performance, 25(5), 377-411. https://doi.org/10.1080/08959285.2012.721832
Singh, J., Goolsby, J. R., & Rhoads, G. K. (1994). Behavioral and psychological consequences of boundary spanning burnout for customer service representative. Journal of Marketing, 31(4), 558-569. https://doi.org/10.1177/00222437940310040
Spanouli, A., & Hofmans, J. (2021). A resource-based perspective on organizational citizenship and counterproductive work behavior: the role of vitality and core self-evaluation. Applied Psychology: An International Review, 70(4), 1435-1462. https://doi.org/10.1111/apps.12281
Srikhammul, O., Phonnikornkij, N., & Laonamtha, U. (2019). Relationship between continuing professional development and work success of accountants: The case study of textile and garment business in Thailand. Journal of Accountancy and Management, 11(1), 91-102.
Sriphong, C. (2011). Organizational commitment and organizational citizenship behaviors of royal Thai rangers in the fourth army area [Unpublished doctoral dissertation]. Ramkhamhaeng University.
Suliman, A., & Obaidli, H. A. (2013). Leadership and organizational citizenship behavior (OCB) in the financial service sector: The case of the UAE. Asia-Pacific Journal of Business Administration, 5(2), 115-134. https://doi.org/10.1108/17574321311321603
Tang, T. L. P., Kim, J. K., & O' Donald, D. A. (2000). Perceptions of Japanese organizational culture: employees in non-unionized Japanese-owned and unionized US-owned automobile plants. Journal of Managerial Psychology, 15(6), 535-559. https://doi.org/10.1108/02683940010373383
Thasi, C., Romyen, B., & Thongrod, N. (2020). Desirable of accountants for entrepreneurs in Bangkok. Rajapark Journal, 14(37), 94-108.
Tonglad, P., Thitiyapramote, N., Langkhunsaen, S., Kamwass, S., Panya, P., Pongpanpattana, J., Suriyasarn, T., & Busaba, B. (2021). Structural equation modeling habits of highly effective moral courage for trust of certified public accountants. Nida Business Journal, 28(May), 86-104.
Trongmateerut, P. (2017). Reflection of research articles in journal of accounting profession. Journal of Accounting Profession, 14(44), 5-21.
Ueda, Y., & Yoshimura, A. (2011). University citizenship behavior in class: The effect of professor's lecture justice on students' intelligence. Review of Asian and Pacific Studies, 36(36), 87-99.
Van Scheppingen, A. R., de Vroome, E. M., ten Have, K. C., Zwetsloot, G. I., Bos, E. H., & van Mechelen, W. (2014). Motivations for health and their associations with lifestyle, work style, health, vitality, and employee productivity. Journal of Occupational and Environmental Medicine, 56(5), 540–546. https://doi.org/10.1097/JOM.0000000000000143
Vigoda-Gadot, E., & Angert, L. (2007). Goal setting theory, Job feedback, and OCB: Lessons from a longitudinal study. Basic and Applied Social Psychology, 29(2), 119-128. https://doi.org/10.1080/01973530701331536
Wallace, J. E. (1995). Organizational and Professional Commitment in Professional and Nonprofessional Organizations. Administrative Science Quarterly, 40(2), 228–255. https://doi.org/10.2307/2393637
Wang, A. (2015). The impact of cultural gap and leadership gap on job satisfaction in Japanese companies in Thailand [Unpublished doctoral dissertation]. Thammasat University.
Yadav, M., & Rangnekar, S. (2015). Supervisory support and organizational citizenship behavior: Mediating role of participative decision making and job satisfaction. Evidence-Based HRM, 3(3), 258-278. https://doi.org/10.1108/EBHRM-04-2014-0014
Zapantis, G., Skordoulis, M., Chalikias, M., Drosos, D., & Papagrigoriou, A. (2017). Measuring the Impact of Burnout on Job Satisfaction and Organizational Commitment. In Kavoura, A., Sakas, D., & Tomaras, P. (Eds.), Strategic Innovative Marketing. Springer Proceedings in Business and Economics (pp.51-55). Springer, Cham. https://doi.org/10.1007/978-3-319-56288-9_8