Creating quality public services of Local Government Organization in according with the New Public Services (NPS) management guidelines

Abstract

The Constitution of the Kingdom of Thailand A.D. 2017 has decentralized power to localities for self-governance in accordance with the will of the local people, considering local aspirations, governance capacity in terms of income, population density, and area of responsibility. Providing quality public services is a key responsibility of local government agencies as representatives of power users driving public policy mechanisms towards problem-solving and improving quality of life to meet community needs by adopting innovative public service principles that include the four basic aspects: 1. Serve Citizens, Not Customers 2. Seek the Public Interest 3. Value Citizenship over Entrepreneurship 4. Think Strategically, Act Democratically 5. Recognize that Accountability Is Not Simple 6. Serve Rather than Steer 7. Value People, Not Just Productivity to using a guideline for public service provision emphasizes the importance of creating a collaborative system among local government organizations, community members, and private sector entities to collectively provide input on developing high-quality public policies that can effectively meet the needs of the community as a whole, ensuring widespread, equitable, and fair benefits.